UnlimLuck Casino - Рахунок гравця закрито, а виведення коштів відхилено.

I initially won £500, requested a withdrawal on 20th Dec 2025 and it was rejected by them and the reason was that the account needed to be verified even though it was verified earlier. I did not get any sort of communication to say why it was rejected so waited another fews days and then on 28th Dec I got a reply asking for relevant documents which I provided immediately. They rejected again and asked for the same documents again and again. Today is now 8th Jan and withdrawal is still rejected and they have blocked my account without notification. I tried to register my complaint with them but no one seems to be real on their chat services. I am getting quite annoyed and I even asked for their registered address in the UK so that I can submit a courts claim however they won’t give this either. I just need my money from them or I need their registered office in the UK so I can file a lawsuit and I am definitely going to do this so that this does not happen to anyone else again ever.

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Dear Chirag007, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Initally KYC was completed in August 2025 when I made my first withdrawal. This is my second withdrawal of £500 in December 2025. They requested for all the documents again.

they requested documents of the below:

ID and ID with Selfie

Bank statement

Bill or Government issued letter.

I have sent of all these on multiple occasions and the last email I sent was on 06.01.26

I have given them Passport & Driving license, Bank statement, Benefit Statement which has my address Carers allowance letter, Virgin media bill, Selfie ID & everything is in correct format

Dear Chirag007,

Thank you very much for your reply.

Could you please confirm which documents were approved and which were not, to your knowledge?

Have you received any communication indicating the status of your latest document submission?

Thank you in advance for your response.

Dear Chirag007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chirag007,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila