Star Casino IT - Виграші гравця затримуються.

Good morning, while I was playing a slot, the session was blocked with a win of €138.72. I am attaching a photo of the screen. Casino support has already reported the issue to the provider, but to this day I have not received my winnings in my gaming account.

Buongiorno mentre giocavo a una slot si è bloccata la sessione con una vincita di 138,72€ vi allego la foto dello screnn, l assistenza del casinô ha gia fatto una segnalazione al provider ma ancora ad oggi non ho ricevuto la mia vincita nel mio conto gioco

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Star Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when the incident with the game happened? (date and time)
• Is the result of the game round recorded in your game history?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas