Sportaza Casino - Гравець вважає, що виплату відкладено

Hello everyone,

I have a serious issue with Sportaza casino. I have won 4500 EUR in sportsbook bets on major events (Euroleague and NBA) but they have not processed my withdrawals.

At the moment I have three pending withdrawals of 500 EUR each and 3000 EUR still in my gaming account. I contacted their customer support and they told me that the maximum withdrawal processing time is 3 business days but that period has already passed.

Every time I contact them I receive the same response and the issue remains unresolved. I don't know how to handle this situation.

I have also read other complaints from players about NOVAFORGE LTD (the company that operates Sportaza which makes me even more concerned.

Please if anyone can help or advice me on what to do next, I would really appreciate it. I need the money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear HELLO9999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 days? Really? On the verification tab it says that my account doesn’t require verification. Have you received other complaints from players about withdrawals from Sportaza?

Dear HELLO9999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received the money from the first withdrawal. I hope they will continue paying the winnings.

Dear HELLO9999, thank you for your response. Do you have any updates for us? Have you received the rest of your withdrawals?

Dear HELLO9999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru