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Hello, my entire verification process is complete, which was incredibly difficult at this casino! I deposited money using a credit card and wanted to withdraw using the same card, but it was supposedly declined by my credit card company! Which can't be right! My withdrawals were rejected at least five or six times.

Hallo und zwar mein kompletter verifizierungsprozess ist abgeschlossen was schon sehr sehr schwer in diesem Casino war! Habe Geld mit Kreditkarte eingezahlt wollte mit Kreditkarte auszahlen was aber angeblich von meinem kreditkarteninstitut abgelehnt wurde! Was eigentlich nicht stimmen kann! Meine Auszahlung wurden bestimmt fünf oder sechs Mal abgelehnt

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Dear JensOsna,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawals are always rejected! Even though the KYC process has been completely finished! I can't upload the new documents that are being requested!

Meine Auszahlungen werden immer abgelehnt! Obwohl der kyc Prozess komplett beendet wurde! Neue Dokumente die angefordert werden kann ich im Bereich nicht hochladen!

Hello, I've just requested another payout. If it's rejected again, should I wait 14 days, is that correct? I can upload a screenshot if desired.

Hallo Habe jetzt noch eine Auszahlung beantragt sollte die wieder abgelehnt werden soll ich jetzt 14 Tage warten richtig? Kann den Screenshot auch hochladen wenn gewünscht

Dear JensOsna,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear JensOsna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru