Shuffle Casino - Виведення коштів гравцем затримується.

This was my first time playing shuffleCASINO.

After registering and completing the verification process, I received a bonus and started playing.

I won and applied for a withdrawal, but the money never arrived and I have not received a reply even after inquiring.

When I checked the complaints here, I found that there were many similar complaints, so I was disappointed that I had fallen for a fraudulent site.

However, I couldn't give up so I filed a complaint.

shuffleCASINOを初めてプレイさせて頂きました。

登録して認証を済ませてからボーナスをもらって遊んでいました。

勝利する事ができて出金申請したのですが着金しなくて問い合わせしても返事が全く届きません。

ここのクレームを確認したら同じようなクレームがおおかったので詐欺サイトにひっかかってしまったと落胆しております。

ただ諦められたないのでクレームは提出させて頂きました。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Did you pass the verification before you requested the withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina