ShinyWilds Casino - Кошти гравця конфісковані.

€1 700 missing – €1 000 withdrawal pending since June 2, and €700 vanished after cancellation

I’m submitting this complaint regarding ShinyWilds Casino due to two serious payment issues.

On June 2, I requested a withdrawal of €1,000. According to the casino’s stated policy, withdrawals should be processed within 48 to 72 hours. It has now been over 20 days, and the withdrawal is still pending. I contacted support several times and received no clear explanation or resolution.

More recently, I canceled a €700 withdrawal request. However, instead of being returned to my balance, the €700 completely disappeared. My account balance is now €0, and support is telling me it’s a "technical issue." I find this highly suspicious, especially considering the unresolved €1,000 withdrawal.

This situation is unacceptable, and I feel like I am being scammed. I have followed all the rules, verified my identity, and made these requests in good faith.

I kindly ask AskGamblers to assist me in resolving this issue and help me recover the total amount of €1,700 that is rightfully mine.

Thank you in advance for your help.

Dear NabroVitch667,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinyWilds Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did your communication with agent Vanessa take place?
• When was the last time you were in contact with casino support regarding the issue?
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification in the casino?
• Have you made previous successful withdrawals from the casino using the same payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

I contact support every day. I'm also in contact with the streamer, who also escalated the issue to his manager who handles shinyWilds. Today is June 23, 2025. I still haven't received my withdrawal, but especially the €700 withdrawal that I canceled has completely disappeared from my account.

No, I haven't used any bonuses. Nothing. When I contact support, they keep asking me to wait.

My account verification is OK.

And yes, I've already made withdrawals with the same account, with a maximum wait of 72 hours.

Please take the necessary steps.

Thank you very much, NabroVitch667, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you NabroVitch667 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ShinyWilds Casino for their help in resolving this complaint. We would like to know what happened to the player's funds and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear NabroVitch667,

I have tried to contact the ShinyWilds Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter