Run4Win Casino - Виведення виграшу гравця відкладено.

I have submitted a withdrawal request to Run4Win and submitted all the proofs they requested in full and on time. This includes, among other things, confirmation of my identity, bank statements and screenshots that clearly show that the credit card used is actually in my name.

I would like to emphasize that the credit card I use is a virtual card from Trade Republic. This card does not issue classic PDF confirmations, as is usual with physical credit cards. Nevertheless, I have done everything possible to verify my payment source and even made an affidavit confirming that I am the rightful owner of the credit card and that I am entitled to the withdrawal amount of €150.

Despite this comprehensive and clear evidence, Run4Win continues to refuse to process the withdrawal. Instead of completing the process properly, the process is repeatedly delayed and I am not given any clear or understandable reasons for the withdrawal being refused.

I have taken all necessary steps to substantiate my claims and see no legal or factual basis for not paying out my money. The amount at issue is €150 and I expect Run4Win to meet this legitimate claim immediately. Should there be further delays or unfounded rejections, I reserve the right to take further steps.

Ich habe bei Run4Win einen Auszahlungsantrag gestellt und sämtliche von ihnen geforderten Nachweise vollständig und fristgerecht eingereicht. Dazu gehören unter anderem die Bestätigung meiner Identität, Kontoauszüge sowie Screenshots, die klar belegen, dass die verwendete Kreditkarte tatsächlich auf meinen Namen läuft.

Besonders möchte ich betonen, dass es sich bei der von mir genutzten Kreditkarte um eine virtuelle Karte von Trade Republic handelt. Diese Karte stellt keine klassischen PDF-Bestätigungen aus, wie es bei physischen Kreditkarten üblich ist. Dennoch habe ich alles Mögliche unternommen, um meine Zahlungsquelle zu verifizieren, und sogar eine eidesstattliche Versicherung abgegeben, die bestätigt, dass ich der rechtmäßige Inhaber der Kreditkarte bin und der Auszahlungsbetrag von 150 € mir zusteht.

Trotz dieser umfassenden und eindeutigen Beweislage weigert sich Run4Win weiterhin, die Auszahlung vorzunehmen. Anstatt den Vorgang ordnungsgemäß abzuschließen, wird der Prozess immer wieder verzögert, und mir werden keine klaren oder nachvollziehbaren Gründe für die Ablehnung der Auszahlung genannt.

Ich habe alle erforderlichen Schritte unternommen, um meine Ansprüche zu belegen, und sehe keine rechtliche oder sachliche Grundlage dafür, warum mein Geld nicht ausgezahlt wird. Es geht um einen Betrag von 150 €, und ich erwarte, dass Run4Win dieser rechtmäßigen Forderung unverzüglich nachkommt. Sollte es weiterhin zu Verzögerungen oder unbegründeten Ablehnungen kommen, behalte ich mir vor, weitere Schritte einzuleiten.

Dear Andrew91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They refuse to accept my documents, I even made an affidavit, but they refuse. I pointed out to Trade Republic that no data is provided here. I had to confirm the deposit via the app. It doesn't matter, the casino refuses to pay out my money.

Sie weigern sich meine Dokumente anerzukennen, habe sogar Eidestattliche Versicherung abgegeben, aber Sie weigern sich. Ich verwies auf Trade Repbulic dass man hier keine Daten zur Verfügung gestellt bekommt. Einzahlung musste ich über App ja bestätigen. Alles Egal dem Casino weigern sich mein Geld auszuzahlen.

Dear Andrew91,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Andrew91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.