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The casino won't stop sending me emails. They have been promising me for over a month that they won't send me any more messages, but they keep coming. How can I get them to stop spamming me?

Casino ei lopeta sähköpostien laittamista. Ovat yli kuukauden ajan alati luvanneet etteivät laita minulle enää viestejä, mutta niitä tulee jatkuvasti. Miten saisin heidän lopettamasta spämmäämästä minua?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is your account currently closed? If so, could you please clarify whether you closed it yourself, or if it was closed by the casino?
• Have you tried unsubscribing from promotional emails directly through the link in the footer of the messages you receive from the casino?
• Have you tried marking these messages as spam?
• Does the casino also send you promotional text messages via phone, or are you receiving emails only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi. I checked and my account was still open there, even though they promised to close it at my request. I get both emails and text messages from them. And I have canceled the newsletter many times, and I never even accept them in my profile because I don't like receiving them but that doesn't stop them from sending them.

Hei. Kävin tarkistamassa niin pelitilini oli vielä auki siellä, vaikka lupasivat sulkea sen minun omasta pyynnöstä. Saan niin sähköposteja että tekstiviestejä heiltä. Ja olen monesti peruuttanut uutiskirjeen, ja en koskaan edes hyväksy niitä profiilissani kun en tykkää saada niitä mutta se ei estä heitä lähettämästä niitä

Thank you for your response. I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you for your cooperation.

Dear Ferox86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.