Powbet Casino - Скарга гравця залишається невирішеною.

Hi, i deposited over eur100,000 on PowBet.com.

I lost a lot of money. i asked to block my account and even mentioned about my cash problems. they kept giving me bonuses to keep me playing. I raised a complaint 6 months ago but never received any replies.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account in the casino blocked? When was it blocked? When was the last time you were active on your player's account?
• Could you please advise whether you saved more of the communication with casino support? When did this particular exchange take place? (date)
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Tomas

Thank you for taking my case.

My account was closed per my request on 14 July 2025. No action was taken by the Casino after several emails and communication about responsible gambling.

After i closed my account, i emailed them about responsible gambling evrry week to date but never received any response.

My case is genuine and i am not trying to be greedy. They closed my account after i told them that i do.not have any money left. They kept giving me bonuses to make me deposit. I am just trying to recoup money to repay my credit card worth eur10,000.

i will send you the snips by email then

Hello

Any update pls?

Thank you

Thanks for your patience.

I went over the communication you provided via email and earlier in the complaint thread.

• Have you disclosed any gambling-related issues to the casino at any point?
• Could you please specify when you deposited 10000€ with your credit card to the casino?
• During which time has the casino been sending you bonus offers?
• Have you unsubscribed from the casino's marketing communication?

I apologize for the inconvenience. Looking forward to your response.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes i have disclosed

I took a bank loan plus credit card.

All the time. I closed my account for a particular period and they sent me a message if i am interested to reopen subject to a free bonus.

Yes. i never subscribed to marketing materials

Please can you challenge the casino sothat i can get a fair compensation/response.

I apologize for the late response.

• Could you please specify when you informed the casino about your cash problems, and since when they have been sending you bonuses?
• What communication channels does the casino use to send you bonuses?

Thanks in advance for your reply.

Dear NitishR1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello NitishR1,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru