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Subject: Complaint Regarding Withdrawal Delay and Poor Communication from Posidon Casino

Dear Casinoguru Team,

I would like to file a formal complaint regarding my experience with Posidon Casino.

On October 3rd, 2025, I made my first withdrawal from the casino. I completed the KYC process as requested and submitted all the required documents, which were approved shortly afterward. I then waited for the payment to be processed.

However, some time later, the casino unexpectedly requested additional documents, which I submitted immediately. It has now been over two weeks since sending the new documents, and I still haven’t received any update or payment.

During this entire period, I have had to contact the casino’s live chat almost daily to ask for updates. The only response I ever receive is:

"We are sorry for the inconvenience, I will forward this to the relevant department."

After two weeks of hearing the same response, I have lost patience and trust in their process. I am very disappointed with how Posidon Casino handles its customers and fails to provide clear or timely communication regarding withdrawal issues.

I kindly ask Casinoguru to investigate this matter and help ensure that my withdrawal is processed as soon as possible.

Thank you for your time and assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you played with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Which documents did the casino request from you for the additional verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi,

I played with a bonus and a slot game.

They requested a picture of me holding a driving license with their website on the background which was accepted. The most recent requirement was proof of address document.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Laabandowski,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika