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Good morning,

On October 24, 2025, I requested a withdrawal of €500, followed by a second withdrawal of €500 on October 25, and a third withdrawal of €500 on October 26.

To date, none of these withdrawals have been processed, and the situation is starting to raise concerns. I decided to file this complaint because I'm familiar with how some of these casinos operate: they often wait weeks before completing payments, creating inconvenience, uncertainty, and a lack of transparency for players.

Furthermore, the total amount I'm expecting from Polestar Casino is €5,500, including other withdrawals I've made previously and haven't received yet.

I therefore ask that the complaint remain open until I have received the full total amount of €5,500 in my account.

I reserve the right to provide additional evidence, such as screenshots of withdrawals, chats with customer service, and request confirmation emails, if necessary to expedite the resolution of the case.

Thank you for your attention and support in managing this situation.

Buongiorno,

in data 24 ottobre 2025 ho richiesto un prelievo di 500€, successivamente il 25 ottobre un secondo prelievo di 500€ e il 26 ottobre un terzo prelievo, sempre di 500€.

A oggi, nessuno di questi prelievi risulta ancora accreditato, e la situazione sta iniziando a destare preoccupazione. Ho deciso di aprire questo reclamo perché conosco bene come operano alcuni di questi casinò: spesso fanno trascorrere settimane prima di completare i pagamenti, creando disagi, incertezze e mancanza di trasparenza nei confronti dei giocatori.

Inoltre, l’importo complessivo che attendo da Polestar Casino ammonta a 5.500€, considerando anche altri prelievi effettuati in precedenza e tuttora non ricevuti.

Chiedo pertanto che il reclamo resti aperto fino a quando non avrò ricevuto l’intero importo complessivo di 5.500€ sul mio conto.

Mi riservo di fornire prove aggiuntive, come screenshot dei prelievi, chat con il servizio clienti e email di conferma delle richieste, nel caso fossero necessarie per accelerare la risoluzione del caso.

Grazie per l’attenzione e per il supporto nella gestione di questa situazione.

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Dear antoniosa709,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've been waiting since Friday the 24th, almost 7 days have passed, and not even a shadow of a payment... yet in the terms and conditions they specify that it takes 3 to 5 working days... you need to intervene and urge the casino to pay

sto attendendo da venerdì 24, sono passati 7 giorni quasi, e neanche l'ombra di un pagamento... eppure nei termini e condizioni specificano che ci vogliono dai 3 ai 5 giorni lavorativi.. dovete intervenire e sollecitare il casinò a pagare

Hello, today I received an email from them canceling my withdrawal. It seems absurd to me that after 10 days they canceled my withdrawal today, and so I have to make the request again... and wait another few weeks? ... It seems like a scam to me... you need to intervene on this extremely urgent matter.

Salve oggi mi è arrivata e-mail di annullo prelievo da parte loro, mi sembra assurdo dopo 10’giorni oggi mi annullano il prelievo , e quindi devo fare nuovamente la richiesta .. ed aspettare altre settimane ? … mi sembra una truffa .. dovete intervenire sulla questione di estrema urgenza

HELLO, STILL NOTHING REGARDING THE WITHDRAWAL REQUEST, I HAVE FORWARDED ABOUT 7 EMAILS WITHOUT ANY KIND OF RESPONSE, I NEED YOUR HELP TO RESOLVE THIS UNPLEASANT SITUATION

SALVE ANCORA NIENE RIUGARDO LA RIHIESTA DI PRELEIVO, HO INOLTRATO CIRCA 7 EMAIL SENZA ALCUN TIPO DI RISPOSTA , MI SERVE UN AIUTO VOSTRO PER RISOLVERE QUESTA SITUAZIONE SGRADEVOLE

Dear antoniosa709,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning,

I would like to report a seriously anomalous situation regarding my withdrawals from my Polestar Casino gaming account.

On October 25, 26, and 27, I made three withdrawal requests for €500 each (total €1,500), which were cancelled by the casino, citing alleged "problems with my bank." This reason is unfounded: my bank never reported any anomalies or blocked my transactions.

Subsequently, I repeated the withdrawal requests on November 3rd, 4th, and 5th. As of today, November 7th, I have only received the first payment of €500, while the remaining withdrawals—which together amount to a total of €8,000—are still being processed.

Considering that the first batch of withdrawals was made over 13 days ago and that the requests are part of a total of €8,000, given the current timeframe, this would mean I could have to wait months to receive the full amount. I consider this behavior unacceptable and clearly an attempt to unjustifiably delay payments.

I therefore urgently request that:

Remaining transactions will be processed and settled without further delay.

I am provided with a clear, detailed, and verifiable explanation regarding the reasons for the delays and the estimated time frame for payment of the remaining balance.

Buongiorno,

desidero segnalare una situazione gravemente anomala riguardante i miei prelievi dal conto gioco Polestar Casino.

In data 25, 26 e 27 ottobre ho effettuato tre richieste di prelievo da 500 € ciascuna (totale €1.500), che sono state annullate dal casinò con la motivazione di presunti "problemi della mia banca". Tale motivazione è infondata: la mia banca non ha mai segnalato alcuna anomalia o blocco sui miei movimenti.

Successivamente, ho ripetuto le richieste di prelievo nei giorni 3, 4 e 5 novembre. Ad oggi, 7 novembre, ho ricevuto soltanto il primo pagamento da 500 €, mentre il resto dei prelievi – che insieme fanno parte di un importo complessivo di €8.000 – sono tuttora in elaborazione.

Considerando che il primo gruppo di prelievi risale ormai a oltre 13 giorni fa e che le richieste sono parte di un totale di 8.000 €, con le attuali tempistiche ciò significherebbe che per ricevere l’intera somma potrei dover attendere mesi. Ritengo questo comportamento inaccettabile e chiaramente un tentativo di procrastinare i pagamenti in modo ingiustificato.

Chiedo pertanto con urgenza che:

Le restanti transazioni vengano processate e liquidate senza ulteriori ritardi.

Mi venga fornita una spiegazione chiara, dettagliata e verificabile riguardo ai motivi dei ritardi e ai tempi stimati di pagamento del saldo residuo.

Dear antoniosa709, thank you very much for providing this explanation. Please allow me to ask you a few questions, so I can understand the whole situation completely.?

• Could you please send us a screenshot of your current account balance?
• Did you use the same payment method for your successful withdrawals as for the ones that were cancelled by the casino?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

THIS IS THE CURRENT BALANCE OF THE GAME ACCOUNT

QUESTO E'è IL SALDO ATTUALE DEL CONTO GIOCO

I used the same payment method to deposit

ho utilizzato lo stesso metodo di pagamento per depositare

Good morning, I'm writing to report that the withdrawal requested on November 8th has been cancelled for no apparent reason.

I would like to understand the reason for this cancellation, considering that all previous withdrawals have always been successful (the last one received yesterday, November 11th) and regularly credited.

I therefore ask you to provide me with a detailed explanation regarding the cancellation and to proceed immediately with the crediting of the requested amount, as I have been waiting for some time without receiving any updates.

Buongiorno, scrivo per segnalare che il prelievo richiesto in data 8 novembre risulta annullato senza alcuna motivazione apparente.

Desidero comprendere il motivo di tale annullamento, considerando che tutti i prelievi precedenti sono sempre andati a buon fine (l'ultimo ricevuto ieri 11 novembre ) e accreditati regolarmente.

Vi chiedo quindi di fornirmi una spiegazione dettagliata riguardo l’annullamento e di procedere immediatamente con l’accredito dell’importo richiesto, in quanto sto attendendo da diverso tempo senza ricevere alcun aggiornamento.

Dear antoniosa709

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Hello antoniosa709,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. I would like to strongly encourage you not to play your balance any further while the investigation is ongoing.

I would like to request the presence of a representative from the casino in this conversation.

Dear Polestar Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear antoniosa709,

Thank you for reaching out to us.

We recognize how crucial swift withdrawals are and understand how frustrating delays can be.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Polestar Casino Team

Dear Polestar Casino,

thank you for the update.

We appreciate your assistance and will be waiting for further news regarding the withdrawal processing.

Dear antoniosa709,

in case any developments arise, please let us know.

Thank you in advance.

Respectfully,

Lucia

Withdrawals are going faster than expected, I hope the 4k in the account is processed quickly

i prelievi stanno andando piu veloce del previsto,spero che i 4 k presenti sul conto siano veloci nell'elaborazione

Dear antoniosa709,

We will promptly forward the new withdrawal requests to the appropriate department to ensure they are reviewed and processed as quickly as possible.

Thank you for your patience and understanding.

Best Regards,

Polestar Casino Team

Dear antoniosa709,

we kindly ask that you notify us once the full amount has been received.

Thank you in advance.

Respectfully,

Lucia

I'm waiting for two withdrawals in progress,

Sto attendendo due prelevi in corso ,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear antoniosa709,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia