PlayiO Casino - Гравець вважає, що виникла затримка із виведенням коштів

Good day,

I currently have a large win in my account and can only withdraw it in small increments. On November 18, 2025, I attempted a withdrawal of €480, then another €480 a week later, and then another €280. I've been waiting in vain for two weeks for the withdrawals to be processed. I've already contacted Playio support, and the response was again that there have been delays. I would appreciate any assistance and thank you in advance. 🙂 Best regards

Guten Tag,

ich hab derzeit einen großen Gewinn auf meinem Konto liegen und kann diesen nur in kleinen Schritten auszahlen, am 18.11.2025 habe ich eine Auszahlung versucht zu tätigen von 480€, in einer Woche nochmal 480€ und nochmals 280€.. vergeblich warte ich seit zwei Wochen auf die Bearbeitung der Auszahlung, ich habe den Support von Playio bereits konfrontiert, die Antwort lautete wieder dass es zu Verzögerungen gekommen ist. Ich bitte um Unterstützung und danke schonmal im voraus 🙂 mfG

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Dear Aleessjjaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aleessjjaa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila