Oshi Casino - Виведення коштів гравцем затримується, а бонуси утримуються.

Hi Guru support team

i don’t understand why Oshi casino making things difficult for me in the last few days as i have been a loyal patron customer things have been fine at no issues as a customer it’s okay for me to spend money and loss but for some reason this one time I don’t know Oshi is doing okay in regards to my issue there is two the first issue is regarding my withdrawal of $3600 they claim that I won it this with my deposit match 50% bonus / with free spins so they claim it to be the 10x limit but that is in correct as I have video streams / photos evidences showing it’s not true as I will include photos of the video stream that’s true there will be photos of me playing slot game called the (Ultimate 5) starting point from $1625.01 then winning $3141.60 from this game so from this point the date/time is 11/11/25 1:39pm so onwards i play until 12/11/25 04:50 which i make a withdrawal of $3600 so this is evidence showing all that time and I remember with previous bonus funds I’ve played through to complete the wager requirement and within one hour from completing wager requirements bonus terms they usually deduct the amount from the winnings and I spoken to others players usually players to confirm this which I’m sure others players / people from our community plus others will all agree or attest to back me on this matter.

my second issue matter Oshi didn’t for full there obligation they didn’t issue me my bonuses withholding them from me there are Two bonuses the first one is (every loss this weekend will be covered with Cashback on Monday.) which is a 20% VIP CASHBACK issued on my Monday 12:00 lunchtime Australia time.

my second bonus that was withhold is my DIAMOND 10% CASHBACK x25WR VIP CASHBACK issued on Wednesday same time always 12:00 lunchtime both of theses bonuses were never given I’ve tried contacting Oshi customer support in regards to this matter with no help to try resolve my issue matter I don’t understand what is happening I’m being treated unfairly for no apparent reason I’ve even try contacting by email to Oshi support and my VIP agent Ron with either no response but there is one email from vip agent Ron mentioning that for my first bonus wasn’t issued cause I had a active balance which was never a issue in the past and anyway Ron said he would issue the bonus when my balance was empty but no bonus was issued so this i can provide photos/pictures I don’t get why they are treating me unfairly for no reason a loyal customer treated badly why so guys Casino Guru team please assist help me with this I’m a fair patient person and I want to say there were no issues or problems with Oshi casino as all was fine with them I played at Oshi as a loyal customer even though I’ve had bad run with them before in the past I lose or make a withdrawal with no problems and I had Oshi rated a decent online establishment to play at until this happened look I just want this resolved that’s it.

guys also I could not upload all the pictures so if u need the rest of the pictures/ Photos plus video streams there pictures of my conversation with Ron as stated above basically everything I mentioned so please let me know if you require them

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the 50% deposit match bonus you activated and played with? Also, please request the casino to send you your gaming history in Excel format, starting from the moment you activated this bonus, up to the moment your winnings were capped, and then forward it to me at [email protected].

Regarding the uncredited cashback bonuses, have you made sure to fulfill all the requirements to receive these cashbacks? Have you experienced similar problems with issuing these bonuses before?

If there is any communication between you and your VIP agent regarding the problems with the cashback bonuses, kindly forward it to me.

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika how are you?

i appreciate you assisting me with my complaint case so in regards to my case I a update with new details for new my VIP has sorted my two bonuses just now for me which I’m happy about so that's been resolved and about my withdrawal I will get back to you later today with details

thank you Veronika

I'm fine, thank you for asking. How are you doing?

I'm glad to hear that the problems with your bonuses have been resolved in the meantime. Could you please let me know what the current status of your withdrawal request is?

Dear Salee1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru