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They keep making fun of me with the withdrawals...the first time there was a problem with the withdrawal I requested and they told me that there was a problem because of my bank...I had to deposit money from neteller and after a week the money came in...and the second withdrawal I requested they said there is a problem now with neteller and i have to request a bank withdrawal while i deposited money from neteller..they are trying to avoid withdrawals..very bad casino

Με κοροιδεύουν συνέχεια με τις αναλήψεις…την πρώτη φορά υπήρξε πρόβλημα με την ανάληψη που ζήτησα και μου έλεγαν πως υπέρχει πρόβλημα λόγω της τράπεζας μου…αναγκάστηκα να καταθέσω από neteller χρήματα και μετά από μια βδομάδα μπήκαν τα λεφτά…και στην δεύτερη ανάληψη που ζήτησα μου είπαν πως υπάρχει πρόβλημα τώρα με την neteller και πως πρέπει να ζητήσω ανάληψη μέσω τραπέζης ενώ κατέθεσα χρήματα από την neteller..προσπαθούν να αποφύγουν τις αναλήψεις…πολύ κακό καζίνο

Dear pavlitosss13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear pavlitosss13,

Have you received your withdrawal from the casino yet?

Yes, I got it..it's all complete

Ναι την έχω πάρει..είναι όλα κομπλέ

Dear pavlitosss13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru