LuckyBlock Casino - Гравець вважає, що виплату відкладено

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Dear Karim2910,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After I lost access to my account due to two-factor authentication (2FA) issues, I contacted Lucky Block’s customer support and clearly reported the problem. Unfortunately, I did not receive any effective assistance or solution, and in some cases I received no response at all. Screenshots can be provided to verify this.

At no point was I informed that I was not allowed to create another account under these circumstances, nor was I warned that doing so would result in any restriction or penalty.

Due to the unresolved 2FA access issues and the lack of support, I created a second account solely to regain access, maintain continuity, and manage my funds. Over a period of approximately three months, I deposited substantial amounts of money into this account and played normally, without any issues being raised by the casino.

During this period, I deposited around 9,500 USD and legitimately won approximately 118,000 USD. Only when I decided to withdraw these winnings did the casino suddenly close my account and block access to my funds, without providing a clear explanation or prior warning.

Important clarification regarding 2FA, account access, and multiple accounts

I would like to add a crucial clarification that directly explains why more than one account was used.

At an earlier stage, I lost access to my account due to 2FA issues. I contacted Lucky Block’s customer support and reported that I could not access my account because of the missing 2FA. Unfortunately, I did not receive effective assistance or a resolution, despite raising this issue. Screenshots and communication records can be provided to verify this.

At no point was I informed that:

I was prohibited from opening another account, or

That continuing to play through another account would violate the Terms & Conditions.

Due to the lack of support and continued access issues, I opened another account solely to continue playing and manage my funds, not to gain any unfair advantage.

Importantly:

Lucky Block allowed me to deposit and play for several months across both accounts

Significant deposits were accepted without restriction or warning

No bonus abuse or fraudulent behavior was ever alleged during this period

Only after substantial winnings were generated (approx. 118,000 USD) did the casino block withdrawals and close the account(s).

I respectfully request that Lucky Block be required to:

Provide the full withdrawal history for both accounts

Provide all support chat and email records related to the 2FA issue

Clearly identify the exact Terms & Conditions clauses relied upon to justify each rejected withdrawal

I remain fully cooperative and ready to provide any supporting documentation required.

Thank you for your attention to this matter.

"As of today, my account access has been fully blocked with a ‘Your account has been closed’ notice, without any prior written decision, violation notice, or contractual explanation. This further demonstrates the lack of procedural fairness and transparency, and prevents me from accessing my account or funds."

I followed Lucky Block’s instructions and contacted their support email multiple times (over 10 emails sent) without any response. This further confirms the lack of transparency and the absence of a proper channel to resolve the issue."

Hello Casino Guru team,

My complaint is still marked as Waiting for approval.

Could you please let me know when it will be reviewed and made public?

Thank you for your assistance.

Dear Karim2910,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Attila,

Thank you for following up.

I can confirm that I have not received the withdrawal yet, and there have been no new updates from LuckyBlock regarding my payment.

I would also like to mention that I have attempted to contact LuckyBlock multiple times through their support channels, but unfortunately I have not received any response or meaningful assistance so far.

I am still waiting for the withdrawal to be processed and received.

Thank you for your assistance.

Please sir why no answer for my case till now its have been 19 days for now waiting with no response from Lucky block what are we waiting for exactly pls explain

Dear Attila,

Thank you for your follow-up.

I confirm that I have not received my withdrawal. Additionally, my LuckyBlock account has been closed, and I am no longer able to access my account or initiate any withdrawal, as shown in the attached screenshot.

I have received no communication or explanation from LuckyBlock regarding the closure or the status of my funds.

Thank you for your assistance. I remain available for any further information if required.

Kind regards,

Dear Karim2910,

Thank you very much for your reply. Please understand that the vast majority of online casinos do not allow players to open more than one account per player. I checked the General T&Cs and I found this:

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you discuss opening another account with the casino? Did the casino permit you to do so?
• Were any of your accounts verified?
• Did you play with bonuses on both of your accounts?

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Casino Guru Team,

I hope you are doing well.

I am writing to kindly follow up on my complaint, as it has been almost one month since I submitted all the details and evidence regarding my case, and the status is still marked as "Waiting for Casino Guru to reply."

Given the length of time that has passed and the seriousness of the amounts involved, I would greatly appreciate it if you could let me know the reason for this delay, or if there is any additional information or clarification required from my side to move the case forward.

Thank you very much for your time and support. I truly appreciate your efforts and look forward to your guidance.

Kind regards,

*****

Dear Karim2910,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila