Kingmaker Casino - Затримка зняття коштів

Good morning casino guru team,

I've tried various methods to withdraw my winnings from Kingmaker. First, I tried a bank transfer, which I canceled after two days because the wait time was too long. Then, I tried a Bitcoin withdrawal because it was supposedly only going to take a few hours. I canceled the first Bitcoin withdrawal after 12 hours because I thought it might be related to the wallet address. After checking it, I tried again via Bitcoin.

So far, no results.

I don't have any active bonuses, my account is fully verified, and the money has been wagered and won back (probably multiple times) on roulette. Unfortunately, Kingmaker's live chat is just as unhelpful as the support. Screenshots and transaction IDs are ignored. Instead, you get the same standard AI response.

Kind regards

John

Guten Morgen casino guru team,

Ich habe mittlerweile auf verschiedenen Auszahlungswegen versucht, meinen Gewinn von kingmaker ausgezahlt zu bekommen. Zunächst über eine Banküberweisung, die ich nach 2 Tagen storniert habe, weil mir die Wartezeit zu lang war, dann über eine bitcoin Auszahlung, weil das angeblich nur wenige Stunden dauern sollte. Die erste bitcoin Auszahlung hab ich nach 12 Stunden wieder storniert, weil ich dachte es könnte an der wallet adresse liegen. Nachdem ich diese jetzt überprüft habe, wurde ein weiterer Versuch über bitcoin gestartet.

Bisher Ergebnislos.

Ich habe keine aktiven Boni, mein Konto ist vollkommen verifiziert und das Geld wurde (wahrscheinlich mehrfach) beim Roulette gesetzt und zurückgewonnen. Der livechat von kingmaker ist leider genau so wenig hilfreich, wie der Support. Auf Screenshots und Transaktions ID's wird nicht eingegangen. Stattdessen bekommt man, die gleiche vorgeschriebene AI Antwort.

Mfg

Johannes

Dear rasierenderronnie14,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear rasierenderronnie14,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Team,

Unfortunately, I still haven't received my money. The payout status has been "In Process" for 14 days. I contacted Kingmaker support again a few days ago and explained my problem, but my request has remained unanswered.

Kind regards

Johannes Kn****

Sehr geehrtes Casino Guru Team,

Leider habe ich mein Geld immer noch nicht erhalten. Der Auszahlungsstatus steht seit 14 Tagen auf "In Bearbeitung". Ich hatte vor einigen Tagen noch einmal den Support von Kingmaker kontaktiert und mein Problem geschildert, meine Anfrage blieb aber bis jetzt unbeantwortet.

Mfg

Johannes Kn****

Thank you rasierenderronnie14 for all the information provided. I will now forward your complaint to my colleague Martin ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rasierenderronnie14,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Kingmaker Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which rasierenderronnie14 can expect his withdrawal to be processed?

Dear all,

Thank you for your patience.

We sincerely apologize for the inconvenience and disappointment you've faced. Kindly be informed that your withdrawal is being processed with priority and should be with you as soon as possible.

Best Regards

Kingmaker Team

Dear Kingmaker Casino representative,

thank you for the update. I hope the issue will be resolved in the near future. I will leave this complaint open until rasierenderronnie14 confirms his withdrawals have been paid out.

Dear all

We are happy to inform you that customer withdrawal is complete and paid out on our side.

Best Regards

Kingmaker Team

Dear Kingmaker and Casino Guru team,

I am pleased to confirm that I have received the outstanding payment. I thank everyone involved for their help and support.

Kind regards

John

Sehr geehrtes kingmaker- und Casino-Guru-team,

Ich freue mich bestätigen zu können, dass die ausstehende Zahlung bei mir eingegangen ist. Ich bedanke mich bei allen Beteiligten für die Hilfe und Unterstützung.

Mfg

Johannes

Dear rasierenderronnie14,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Kingmaker Casino for a quick response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru