Gxmble Casino - Зняття коштів гравця конфісковано через припинення дії облікового запису.

Good day, esteemed Casino Guru! These scammers have blocked my account and stolen my 776 euros! My account was fully verified. When I made deposits, there were no issues. But as soon as I requested a withdrawal for the first time, they immediately blocked my account and stole my money! I didn't take any bonuses from them. The only explanation I received in an email is that their risk department decided to block my account without any explanations.

Доброго дня, шановні Казино Гуру! Ці шахраї заблокували мій акаунт та вкрали в мене мої 776 євро! Мій рахунок був повністю верифікований. Коли я вносив депозити проблем ніяких не було. Але як тільки я замовив перший раз виведення коштів, вони одразу заблокували мій рахунок та вкрали в мене мої гроші! Бонусів я в них ніяких не брав. Єдине пояснення яке я отримав на пошту, то це те що відділ ризиків вирішив заблокувати мій рахунок без будь яких пояснень.

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gxmble Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear xray200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.