Funbet Casino - Затримка зняття коштів

Waiting since

13.12.25

14.12.25

15.12.25

Each 500 EU

Customers are constantly told that the payments are being processed and will arrive as soon as possible.

Warte seit

13.12.25

14.12.25

15.12.25

Auf jeweils 500 EU

Man wird immer wieder vertröstet das die Auszahlungen in Bearbeitung sind und sie schnellstmöglich kommen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bella86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bella86,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day Attila,

Unfortunately, I keep getting told that the processing is taking longer than expected.

Guten Tag Attila,

Leider werde ich immer noch vertröstet das die Bearbeitung länger dauert als erwartet

Dear Bella86, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please attach a screenshot of your pending withdrawal?

Thank you very much in advance for your reply.

Hello Attila,

Yes, I already made a withdrawal in July which went through without any problems.

I haven't had to do any verification yet.

Hallo Attila,

Ja ich habe im Juli schon mal eine Auszahlung getätigt die ohne Probleme kamm.

Eine Verifizierung musste ich bis jetzt noch nicht machen..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bella86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila