Flappy Casino - Виведення коштів гравцями затримувалося кілька разів.

Played for a while, won quite a bit. Maximum withdrawal set for me was 13,000nok (even tho inwas promised a higher limit after new level, wich didnt happen). Ended up winning over 100,000nok in the end.

The withdrawal of 13,000nok, that i had to repeat multiple times, never went through. They made excuses on excuses, to stall time, make it difficult. Responded maybe 1-2 times a day on emails, never giving any proper help.

Multiple days went, they canceled my withdrawal many times, just increasing the lenght process for my withdrawal.

Ive never been able to make a withdrawal with this casino, big or small.

I can not believe or understand how this casino has this "high" rank, as it has been nothing bit a horrible experience for me. And for my 20-30 deposits, ive not had one single withdrawal.

They are profesionale stallers, and I would really call this whole thing a huge scam.

Dear Noorway,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please clarify the following:

• Which payment methods have you used for depositing money into this casino so far?
• Have you tried requesting the withdrawal to your bank account as suggested by the casino?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, including all payment methods you used in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello

Which payment methods have you used for depositing money into this casino so far?

- Visa, Crypto(BTC/DOGE) and Mifinity.

Have you tried requesting the withdrawal to your bank account as suggested by the casino?

- Yes, and it was denied by my bank, as i explained to them. They also just confirmed that.(Ill copy the respons in the end of this message.)

Have you made any successful withdrawals from this casino before?

- Never, everytime its been stalled, or declined.

Have you passed the full KYC verification, including all payment methods you used in this casino?

- Yes, fully.

The respons:

"Hi Henrik,

I'm truly sorry to hear how things turned out — I completely understand your frustration, and it’s never the experience we want any of our customers to have, especially not one of our VIPs.

Just to clarify, everything was fully processed on our side, and the only reason the withdrawal didn’t go through was due to your bank’s restrictions, not a technical issue from our end. That said, I completely respect how disappointed and let down you feel, and I’m genuinely sorry for the overall experience."

Has the casino allowed you to request a crypto withdrawal? Is this payment method currently available in your casino profile for withdrawals?

Has the casino’s customer support suggested any alternative payment methods for withdrawing your winnings, or offered the possibility of creating a manual withdrawal request?

Dear Noorway,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.