FeliceBet Casino - Гравець вважає, що виникла затримка із виведенням коштів

Hello,

Although the casino advertises withdrawals for cryptocurrencies within 0-7 hours, my withdrawal has not been processed. I have fully verified my KYC (Know Your Customer) identity.

Can you check with the casino when my withdrawal will be processed? I'm not getting any help from support, as you can see in the screenshots.

Thanks

Hallo,

obwohl das Casino Auszahlungen bei Crypto zwischen 0-7 Stunden anbietet ist meine Auszahlung nicht bearbeitet worden. KYC habe ich vollständig verifiziert.

Können sie beim Casino anfragen, wann meine Auszahlung bearbeitet wird ? Vom Support kriege ich keine Unterstützung wie auf den Screenshots zu sehen.

Danke

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gamer89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila,

The casino advertises payouts of 0-7 hours when using crypto. So far, nothing has happened, and I've completed KYC. Can the casino verify and process my withdrawal? They advertise fast payouts, but when it comes down to it, everything takes forever, if it's processed at all.

Hallo Attila,

das Casino wirbt mit Auszahlungen zwischen 0-7 Stunden wenn die Auszahlung über Krypto gemacht wird. Bisher ist nicht passiert und KYC habe ich abgeschlossen. Kann das Casino meine Auszahlung prüfen und bearbeiten ? Es wird mit schnelle Auszahlungen geworben aber wenn es soweit ist, dauert alles eine halbe Ewigkeit wenn überhaupt bearbeitet wird.

@Attila,

Can we involve the casino in this conversation to perhaps speed up the payout?

@Attila,

Können wir das Casino in diese Konversation dazu holen um vielleicht die Auszahlung zu beschleunigen ?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gamer89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila