CrownPlay Casino - Гравець досі не отримав свій виграш

Hiii i am trying to withdraw my money from crownplay casino i put my first withdrawal on 31/03/2025

now its been 13 days everytime i try to contact their customer service they giving me same answer we are have a slight delay in withdrawal but on their website clearly says that 3 to 5 business days for withdrawal now i don’t know what to do i email them so many times but in reply i am getting same email everytime we have a large number of withdrawals thats why withdrawal is delayed

Dear Abhi321,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Abhi321,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

hey still saying under review nothing changed

Even yesterday i try to email them but getting same answer everytime

Thank you Abhi321 for all the information provided. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Abhi321,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite CrownPlay Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Abhi321,

can you please give us an update? Have you received your withdrawals?

Hiii yes from 13500 i loose all the money only had 2 withdrawal active 800 each one i got it today after 40 days i would say to everyone never ever use this crownplay shit website very bad experience lost all of my money because of their withdrawal delayed

Dear Abhi321,

On one side I am glad to hear that your issue has been resolved. On the other hand, I am sorry you lost your money.

I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru