BitStrike Casino - Вилучення гравця затримується.

I.ve been pending withdrawal for over a week. They continue to have so called technical issues but they say there money department still is fully operable, but they have no games to play at the moment and it doesn't tell you that till you deposit money. Then they keep you pending on you're withdrawal for eternity. Still "pending"

Hello Rina911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitslot Casino. Please allow me to ask you a few more question before we would move forward. Can you please clarify the dispute amout?

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. 0.00300689 btc = disputing amount . No bonuses used.
2. From what I understand my account is verified, I had a successful withdrawal maybe 7 days earlier.
3. Last I spoke with the casino it was me suggesting that they put a under construction till further notice warning on the site to prevent any other unhappy customers because I'm sure ppl can get very unpleasant in these sort of situations. Then they refurred to me being unpleasant which I thought I was taking things calmly but maybe I'm wrong.
4. Then I had a friend of mine sign up for bitslot.io and my friend asked if they were still having technical difficulty's and I believe the person that went by the name Nick said the money department is 100% operable so you should have no problem depositing money and ended the conversation
5. I have some emails of verification proof if necessary as well.

Hello Rina911,

We have received multiple complaints on this casino regarding the functionality of the games. Can you please advise if you are able to play games or you have issues with the withdrawal only? Was there any other update in your case since your last post?

Dear Rina911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.