Betlabel Casino - Виведення коштів гравцем було відкладено.

Hello everyone,

I hope someone can help me or give me some advice.

I requested a withdrawal from BetLabel and submitted all the required documents for verification – ID card, bank statements, proof of card ownership, all payment receipts – but I have not received a response from support or the security department for days.

Depositing money worked instantly and without any problems, but when it came to withdrawals there was suddenly complete radio silence.

Even via live chat, I was only told to send another email – and I received no response to that either. I really did everything that was asked of me and am simply waiting for an answer or confirmation.

I don't want to unfairly accuse anyone – I simply want my payment processed or for someone to tell me openly what's going on.

The amount is not small, and the situation is very stressful for me.

Has anyone had similar experiences with BetLabel or TechSolutions?

Thank you in advance for any help or advice.

Hallo zusammen,

ich hoffe, jemand kann mir helfen oder einen Rat geben.

Ich habe bei BetLabel eine Auszahlung beantragt und alle erforderlichen Dokumente zur Verifizierung eingereicht – Personalausweis, Kontoauszüge, Nachweis der Karteninhaberschaft, alle Zahlungsbelege – aber ich erhalte seit Tagen keine Antwort vom Support oder der Sicherheitsabteilung.

Das Einzahlen hat sofort und ohne Probleme funktioniert, aber bei der Auszahlung herrscht plötzlich völlige Funkstille.

Selbst über den Live-Chat wurde mir nur gesagt, ich solle nochmal eine E-Mail schreiben – auch darauf kam keine Rückmeldung. Ich habe wirklich alles getan, was verlangt wurde, und warte einfach nur auf eine Antwort oder Bestätigung.

Ich möchte niemanden ungerecht beschuldigen – ich will einfach nur, dass meine Auszahlung bearbeitet wird oder man mir offen sagt, was los ist.

Der Betrag ist nicht klein, und die Situation ist sehr belastend für mich.

Hat jemand ähnliche Erfahrungen mit BetLabel oder TechSolutions gemacht?

Danke im Voraus für jede Hilfe oder jeden Rat.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pmsi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betlabel Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please clarify when exactly you requested the withdrawal? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi Katarina,

Thank you very much for your reply.

I started playing at Betlabel in early October. At the beginning, I was able to withdraw small amounts (around €150–€200) without any problems, which made me trust in betlabel . Over time, I deposited more — in total over €10,000, maybe a bit more or less, but definitely a five-figure amount. I’m not a high-earner; I work a normal job, so this is a significant sum for me.

At first, I lost quite a lot — I accepted that, because that’s how gambling works: sometimes you win, sometimes you lose. Eventually, however, I had a lucky streak and managed to build my balance up to around €40,000. I was genuinely happy and already counted on the money privately, because I trusted Betlabel based on my earlier successful withdrawals.

On October 30th, I requested a withdrawal. When I noticed it wasn’t processed, I contacted live chat on October 31st around 8 a.m. I was told I needed to verify my account. I did this immediately and submitted everything requested:

Front and back of my ID card

Selfie with ID and current date

Bank statements of all deposits

Confirmation from my bank that the card used for deposits belongs to me

A photo of the deposit card itself (as requested)

My ID verification was approved, but since then I’ve received no response at all — neither by email nor in chat.

I contacted support several more times but got contradictory answers: some agents said I had to write from the registered email (where I accidentally made a small typo when creating my account), while others said it was fine as long as I could clearly prove my identity. I have provided all evidence multiple times, always polite, transparent, and patient.

I did not use any bonuses — my winnings come entirely from my own deposits.

I want to emphasize that I have remained very fair and calm so far. I’m still giving Betlabel the chance to handle this correctly. However, if I continue to be ignored and my withdrawal is not processed, I will go public — contacting media outlets, review sites, and other platforms to warn future players. This wouldn’t be out of revenge but out of a sense of justice and to protect others, especially those who might deposit large amounts expecting fair treatment.

It’s simple: if someone pays €10,000 or €20,000 for a car and never receives it, that’s injustice — and this situation feels exactly the same.

I have kept all proof — emails, chat logs, deposits, and balance history — and can provide everything. I’m even willing to pay a commission if I can get proper help recovering my money.

I truly hope Betlabel will still resolve this fairly. If they do, I will gladly take back my statements and, if possible, delete this thread. But as long as there’s no communication or payment, I will stand by what I’ve said — calmly, but firmly.

Thank you very much for your support and understanding.

Best regards,

Pmsi

Hi,

please don’t forget to reply to my case. I can see that there are only a few hours left before the countdown ends and I don’t want the complaint to close automatically.

Thank you for your attention and I hope to hear from you soon.

Best regards

Dear Pmsi,

thank you for your reply and your patience.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Casino Guru Team,

I would like to confirm that the verification process is currently working on my side and has now been completed.

However, I would prefer to keep the case open for now, as there were previous issues with withdrawals. One withdrawal is still marked as a "payment query," and I want to make sure that the funds are correctly credited back to my betting account so that I can attempt the withdrawal again without any problems.

If everything works smoothly, I would be happy to leave a positive review as well.

Thank you for your support

Dear Pmsi,

thank you for the update.

Could you please clarify whether you are receiving your withdrawals?

Looking forward to your reply,

Katarina

Dear Pmsi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru