BDM Bet Casino - Затримка зняття коштів

Hello, it's only been a day since I made my withdrawal on your site. I decided to play because it seemed good at first glance, but after reading many reviews, I see a lot of people complaining that their withdrawals never arrive, that they've been waiting for months. It's not a complaint per se, but I hope I won't have to complain about money I've earned in the coming days. I sincerely hope you won't let me down, and if you could look into my case personally, that would be great. Thank you.

Buenas, solo ha pasado un día desde que hice mi retiro en vuestra pagina ya que decidí jugar porque me parecía buena a simple vista, pero viendo muchas reseñas veo muchas gente quejándose de que no le llegan sus retiros nunca, que llevan esperando hasta meses. No es una queja en si, pero espero los próximos días no tener que quejarme por un dinero que me he ganado. Espero de corazón que no me defraudeis y si podéis mirar mi caso personalmente mejor. Gracias.

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Dear 4rnau,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 4rnau,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila