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Good morning, my name is Alejandro. On 06-01-2024, I opened an account at Bankonbet Spain and made a deposit of 100 euros. On 06-10-2024, I requested a withdrawal of 500 euros, which is still pending. Today, 06-12-2024, when I tried to access my account, I encountered an error. I have changed the password several times, but the error persists. Supposedly, the password was also changed through the chat, but I still can't access my account. I want to note that the account had a positive balance of 1030 euros. I have all the screenshots of the transactions and the balance. I had read very negative reviews about this betting site, but now I fear I'm experiencing it firsthand. If this issue isn't resolved and I don't get my money back, I will personally ensure that Bankonbet becomes known for its bad practices in Spain.

Buenos dias, mi nombre es Alejandro, con fecha 01-06-2024 abrí una cuenta en Bankonbet España, y realicé un ingreso por importe de 100 euros. Con fecha 10-06-2024 solicité un retiro por importe de 500 euros, el cual continúa pendiente. Hoy dia 12-06-2024, cuando he intentado acceder a mi cuenta, me he encontrado con que da error, he modificado la contraseña varias veces y sigue dando error. En el chat, supuestamente también han modificado la contraseña, pero sigo sin poder acceder a mi cuenta. Reseñar que en la cuenta habia un saldo positivo de 1030 euros, tengo todas las capturas de pantalla de las transacciones y del saldo. Había leído reseñas muy negativas de esta casa de apuestas, pero ahora me temo que lo estoy viviendo en mis propias carnes. Si no se resuelve este asunto y recupero mi dinero, me encargaré personalmente de que Bankonbet sea conocida por sus malas prácticas en España.

Dear Alexfaura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which games did you focus on - slots, live casino, sports betting, etc.?
• Could you please advise if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your time. I focused on sports betting, as for verification, the account is still not verified, I have asked several times in the online chat and they have told me that at the moment the account does not need verification (this is the first time this has happened to me). I accumulated the profits without a bonus. I still have the withdrawal without entering my account, now it doesn't say pending, now it says finished. Thank you.

Gracias por su atención. Me centré en apuestas deportivas, en cuanto a la verificación, la cuenta sigue sin verificar, he preguntado varias veces en el chat online y me han comunicado que por el momento la cuenta no necesita verificación( es la primera vez que me ocurre esto). Las ganancias las acumulé sin bono. Sigo teniendo el retiro sin ingresar en mi cuenta, ahora no pone pendiente, ahora pone finalizado. Gracias.

I have to say that today, 06-15-2024, I have received the deposit of 500 euros into my account, so the case has been resolved and can be closed, I am modifying my Bankonbet review and its score, thank you for your attention.

He de decir que hoy dia 15-06-2024, he recibido el ingreso en mi cuenta de los 500 euros, por lo que el caso se ha resuelto y puede cerrarse, modifico mi reseña de Bankonbet y la puntuación de la misma, gracias por vuestra atención.

Dear Alexfaura,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru