AllySpin Casino - Гравець стикається із затримкою зняття коштів.

Hi

I am contacting you because I am experiencing payment delays, I have been to similar sites before and I do not want to wait more than 2 weeks for my money. There are 3 active transfers in progress (3x160,000 HUF), I have not received any of them and it has been more than 6 days since the first request, they could not tell me the exact time when I will receive the money, I always get the answer that there is a delay, please be patient....please help me so that I can receive the money as soon as possible.

Dear boka89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I would like you to write to the casino and explain why my payout is taking so long...

Thank you for your reply, boka89. I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

It seems that it's not just my money that's delayed, but many others as well. I've tried contacting the finance group, but you can't write to them, only to the general customer service, and they always say that I won't get a concrete answer. Apparently they don't want to pay this week, I've been waiting for almost 10 days...

Dear boka89,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.

Thank you in advance.

Kind Regards,

AllySpin Casino Team

I would be very grateful if I could get my money as soon as possible, AllySpin Casino is my favorite, you guys are the best for me :)

I hope I finally get my money tomorrow. On Tuesday the first claim reaches 14 days, on Wednesday the 2nd reaches 14 days, on Thursday the 3rd reaches 14 days. 🙂

Hi, 2 weeks have passed and I haven't received my money. Please take action. Thank you!

I always get the same answer, I don't get a precise answer, and it's been 2 weeks, please contact the casino….

Dear Kristina, please answer me what you can do in my case.

I wrote you this email too.

Hello everyone,

Thank you both for your replies.

boka89, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

I had a smaller amount in the past, I have a real balance and they don't ask for verification

Hello, today I was asked for KYC, I sent the requested documents.

I hope they check it soon and I get my money. 🙂

Hello, I uploaded the documents for verification, it turned out that I uploaded them incorrectly, so I sent them by email, which they won't accept because they only accept documents uploaded to the site, but I can't upload the new ones until the old ones are reviewed. It's been 4 days and I still can't upload them because the old ones haven't been reviewed....

I managed to upload and send the requested documents again via email, I hope they will process it now.

Thank you for your reply and updates, boka89. Alright, let's give it a few more days so that the casino has enough time to review newly uploaded documents. Please keep me updated.

Yesterday they told me to send it to their KYC email address, and today they wrote back that they don't accept it by email here,...it was uploaded to the site yesterday and it's still in progress there...I don't understand why they said I could send it by email if it's not accepted there, and why they can't review the documents uploaded to the site in time, 22 days have passed since the request... please help...

Please contact the casino, the account verification should have happened a long time ago, and they say that in the rules, they should have accepted it by email too, I'm really waiting for my money, please help me

Can you help me? How long do I have to wait? I have been waiting for the money for 24 days.

hi, they asked for my skrill history from march and i uploaded my bank statement as proof of address, i uploaded it several times and it was not accepted and i am not getting any answer what is the error please help me contact the casino because i think i need to do it directly

Thank you very much, boka89, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, boka89!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

hi pavel

they don't want to accept account verification

they are asking for March skrill account statements..

I sent it several times, which shows that I paid 15 euros (6000 HUF) on 03.20

I have sent proof of address several times. telephone bill, bank statement..It shows my name and address.

I don't have any utility bills because they are not in my name.

Thank you!

AllySpins Casino, please, let us know what is the exact problem with the player's documents!

hello, the documents were accepted, I received one of the payments, I hope I will receive the rest now and there will be no more problems…🙂

I also received the 2nd payment today. 🙂

boka89, I am happy to hear that you received two payments already! Please, let us know when you withdraw the rest!

Ok thanks 🙂

I got the third one, thanks for all your help! 🙂

The case can be closed, I still have money for the casino that I started asking for. I hope I won't have any problems with them anymore, if I do, I'll reopen the case.

thank you very much once again!

Dear boka89,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru