7GOLD Casino - Затримка зняття коштів

7gold seems dubious and scammer. Every time i have deposited money and ask for withdrawal of my winnings they decline or not respond from support or anyone. once they even blocked my account, support did assist in unblocking, however all of my balance reduced to 0. i again deposited more money, and when asked for withdrawal it shows pending and tables i play has been blocked for me. no response from support. One of the worst casino, they will never return any money if you start to win. Do not trust on the casino as it has no license.

Dear tutoonomad,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear tutoonomad,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, my account has long been verified, initially they did allow withdrawal, my last withdrawal request was made on 6th April, and now my account has been blocked again. i have written multiple times to support no response. Other that my £31000 which has been reduced to zero, i have deposited more money and went on to build the balance of £3899, as of 17th my account is blocked again. Kindly intervene and do the needful.

Dear tutoonomad,

Can you advise why did you deposit again if your balance was confiscated once?

Please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear tutoonomad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have forwarded one my communication with 7Gold to Nick.

Thank you tutoonomad for all the information provided so far. I will now forward your complaint to my colleague Stefan ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello tutoonomad,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 7GOLD Casino representative to join this conversation and participate in resolving this complaint.

Dear 7GOLD Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan Manson