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There are more withdrawals than this from 21 February throughout April, it is more than 600 euros, I have received 350 euros from them, but I have not received the rest from them, it was because my bank did not accept money from foreign gaming companies that do not have a Swedish gaming license. They froze the money and sent it back. They have sent an account statement to the gaming company how much was included and documents included and still I have not received all my money. They repeat the date of it and I gave it in and then again the date just repeating and today I gave my strongest proof in the form of the bank that they received the money, it was 6800 that my bank sent back. See 2025-04-14 12:57

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Hi Robert!

We have now received a response from the receiving bank confirming that all of the returned payments have been credited to the original sender account.

Kind regards

ICA Bank AB

Contact details & current opening hours see:

• www.icabanken.se/kundservice/. And they say they don't trust the bank, they want today's date of the account statement, they got it before when it was all of February and March, they have it, can you please help me with my case, the money is stuck somewhere and I can't seem to get anywhere, it's been a long time since February, thank you. Regards, Robert d.

Det är flera uttag än detta från 21 February i hela april är det mer än 600 euro har fått 350 euro av dom men resterande har jag ej fått av dom det var så att min bank tog ej emot pengar från utländsk spel bolag som ej har svensk spel licens dom.frös inne pengArna och skickade tillbaka dom har skickat konto utdrag till spelbolaget hur mycket det var med och document med och ändå har jag ej fått alla mina pengar dom upprepar sig av datum av det och jag gav in det och sen igen datum bara upprepande och idag gav jag min starkaste bevis i form av banken att dom fått pengarna med det var 6800 som min bank skickade tillbaka se 2025-04-14 12:57

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Hej Robert!

Vi har nu fått svar från den mottagande banken att de bekräftar att alla de returnerade betalningarna har krediterats det ursprungliga avsändarkontot.

Vänliga hälsningar

ICA Banken AB

Kontaktuppgifter & aktuella öppettider se:

• www.icabanken.se/kundservice/. Och dom.säger dom litar inte på banken utan dagens datum vill dom ha av konto utdrag det fick dom med innan då det var hela februari och mars har dom har kan du vara snäll och hjälpa mig med mitt fall pengarna sitter fast nånstans och jag verkar ej komma nånstans det är lång tid nu sen februari ju tack Mvh Robert d.

Dear r4475238,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds. I understand how frustrating this situation must be for you.

In order to help you better, could you please provide us with the following information:

• Could you please specify the number of withdrawals and the amounts that were returned to the casino because your bank rejected them?
• Have you provided the casino with bank statements for February, March, and April? Have these documents been approved and verified?
• When was the last time the casino communicated with you regarding the failed payments?
• Have you used the same payment method for all of your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear r4475238,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been resolved a week ago but thanks anyway, Yours sincerely RD

Det är löst en vecka sen men tack ändå Mvh R. D.

Dear r4475238,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru