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Hello i make withdrawal from 26-03 and make dosent tranfer to my account bank lunar

i dont know why , where is problem , at site or at bank , i want a solution about that , thanks

Dear atto92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• When was the last time you communicated with the casino regarding the status of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello veronika ,

thanks for the Questions , yes i made before 50€ and its successfully about 2 days long time and withdrawal 3000€ i make before withdrawal 50€ and doesn't arrived just 50€ arrived to account bank , and i play without bonus game

and kys verify all the documents

thanks

Thank you for your response. Which types of games did you play? Were they slots, live casino games, or did you bet only on sports?

When was the last time the casino communicated with you? Have they explained the delay in your payment?

I play with live casino ( big baller monopely )

i make verify to my account from the star and they confirm and the last time they ask me again to make varify again , i dont know why the casino site need document about my loan work .

thanks , i need help and i need this money to much please make a solution about that ..

all time when finish the varify , casino say wait about 48 hours , when i wait this time , say agian need documents all time bla bla bla

Thank you for your screenshots. It appears that several of your identity documents are still pending verification, including your ID, source of wealth document, and the completed questionnaire requested by the casino. Additionally, the casino has asked you to clarify the discrepancy between the occupation listed in your questionnaire and the one stated in your employment agreement.

Have you already provided an explanation for this difference?

yes i do i send every thing they need and they make verify and i make contact with them on live chat before tow days ask about my money they tell my withdrawal has been approved the money will be on my bank account on 3 days work bank days and i contact them again to be sure a next days to see if i will get a same answer ass they talk they change speak with me ass a like play with me they tell me i will wait that is a joke

look that answer i get yesterdays after they tell me my withdrawal be approved and they back to same answer again and again they give same answer from the one month ago no different same answer all the time not change

Thank you very much, atto92, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello atto92,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello dear the problem is fixed i get the money thanks for help so please coals the case thanks

Dear atto92,

We're glad to hear that your issue has been dealt with. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru