1win Casino - Затримка зняття коштів

It's been almost a week now. And it won't let me withdraw the money. I tried it by digital wallet. By Cryptocurrencies, by bank transfer, by my visa card. And nothing stays with a watch there and the money never comes out. Please help. I have already written to support 4 emails more than 4 days ago and they do not respond.

Ya pa pasado casi una semana. Y no me deja retirar el dinero. Lo e intentado por cartera digital. Por Cryptomonedas, por transferencia bancarias, por mi targeta visá. Y nada se queda con un reloj hay y nunca sale el dinero. Por favor ayuda. Ya le e escrito al soporte 4 correos hace más de 4 días y no responden.

Dear nemonaffter28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nemonaffter28,

Have you received your withdrawal from the casino yet?

Hi, good morning, still nothing. And it's already been more than 14 days. It is a lack of respect.

Hola, buen día aun nada. Y ya han pasado más de 14 días. Es una falta de respeto.

Thank you for your reply, nemonaffter28. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear nemonaffter28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.