Обговорення статті: Інструкції щодо вирішення скарг (Сторінка 3)

Hi Radka🫶🏼

That’s exactly the problem. Players are allowed to report casinos, but when the issue comes from the game provider itself, there’s no official space to raise a formal complaint.And if the provider is licensed, but no authority takes responsibility, it becomes a closed circle where no one protects the player , only the business licenses are protected.

Good morning, I played at an online casino, I won a considerable amount, they asked me for identification to make a withdrawal, which was successful on the day the identification was made, they closed my account before I could withdraw my winnings. When I contacted them, they told me that they were no longer interested in the area and no answer about how I would receive my winnings, only that they were looking into the matter, the same answer for 8 days.

Καλημέρα σας έπαιξα σε ένα καζινο online κέρδισα ένα σεβαστό ποσό μου ζήτησαν ταυτοποιηση για να κάνω ανάληψη η οποία έγινε με επιτυχία την ημέρα που έγινε η ταυτοποιηση εκλεισαν και το λογαριασμό μου πριν προλάβω να κάνω ανάληψη τα κερδη μου σε επικοινωνία μαζί του μου είπαν οτι δεν τους ενδιαφέρει πλέον η περιοχή και καμιά απάντηση για το πως θα παρω τα κερδη μου μόνο οτι εξετάζουν το θέμα ίδια απάντηση εδώ και 8 μέρες.

This will be incredibly hard to prove, but if you want to blame game providers, then it would make sense to approach their regulator, if they are "legal", they are regulated. I do not know by whom, but the MGA issues such licences, many providers are head quartered in Malta.

Wow this is a great forum and I am very shocked about the posts I am finding here, this sounds incredible, please name and shame this casino.

Are you sure there is not more to that story, please take no offense, just trying to be neutral.

No, there is nothing else, I have all the evidence they need, I have successfully identified myself, they are not telling me when my winnings will be deposited, they are just trying to buy time, I don't know the reason, I gave them time to send me the deposit receipt, since they have nothing to say, are my winnings legal, if I don't get an answer, I will file a complaint and publish their information.

Όχι δεν υπάρχει κάτι άλλο έχω όλα τα αποδεικτικά στοιχεία που χρειάζονται έχω κάνει επιτυχή ταυτοποιηση δεν μου λένε πότε θα κατατεθούν τα κερδη μου απλά προσπαθούν να κερδίσουν χρόνο το λογο δεν τον ξερω έδωσα περιθώριο να μου στείλουν το αποδεικτικό κατάθεσης καθως δεν έχουν κάτι να πουν είναι νόμιμες οι νίκες μου αν δεν έχω απάντηση θα προβώ σε καταγγελια και δημοσιοποίηση των στοιχείων τους.

Do you mind sharing the casinos name?

Once they submit the complaint, I will give you the name of the casino. Thank you for your understanding.

Μόλις υποβάλουν την καταγγελια θα σας δώσω και το όνομα του καζίνο ευχαριστώ για την κατανόηση.

Hey. I can see that you have already submitted a complaint here, and our team needs some additional information from you.

May I just ask if this casino is still available in your country, please?

Some of them are actually closing in your region, you know.

Based on what they told me in the chat, not in the email, they are officially no longer interested in the area.

Με βάση αυτό που μου είπαν στο τσατ οχι στο μαιλ επίσημα δεν τους ενδιαφέρει πλεον η περιοχή.

Well, at least I hope they will pay out all the players, though.

What do you mean?

Τι εννοείτε?

How do you get casino guru to respond to emails?

You will go to complaints, write your complaint, upload the proof of what you are saying and send it, it will be reviewed and they will respond to you.

Θα πάτε στα παράπονα θα γράψετε το παράπονό σας θα ανεβάσετε τις αποδείξεις για αυτό που λέτε και θα το στείλετε θα περασει από έλεγχο και θα σας απαντησουν

They responded but mistated the fact ive emailed them about it but zero response.

Be patient, it will be checked and then they will respond.

Υπομονή θα περασει από έλεγχο και μετά θα απαντησουν

How long do they normally take to respond to emails

I don't know, I'm new here too.

Δεν γνωρίζω είμαι νέα κι εγώ εδώ

Hello, it was very quick for me, after one day I already had an answer

Hallo bei mir ging es ganz schnell nach einen Tag hatte ich schon Antwort

It sometimes takes a few days.

depending on what you negotiate with the casino. It's also possible that the casino doesn't respond at all, which is why it's taking so long.

I have been waiting for a response from Casino Gutu for 3 days

Es dauert manchmal einige Tage.

je nachdem was sie mit dem Casino verhandeln. Es kann auch sein, das das Casino null reagiert und es deswegen so lange dauert.

ich warte auch schon 3 Tage auf eine Antwort von Casino Gutu

Theres no casino involved yet just casino guru. Have emailed three people and posted on here....zero response. Seems very unprofessional.