Казино Fat Pirate (Сторінка 5)

Sorry, I correct myself, I took the samples on November 21st and 22nd, I am patient, I would only appreciate clear answers from them

Scusa mi corregggo i prelievi li ho fatti 21 e 22 novembre , io sono paziente , gradirei solo risposte chiare da parte loro

That's for sure, I think everyone in your position would feel the same. But if they can't tell you the exact date or time when you'll get your money, there's nothing we can do about it.

Clarity is important, but if it's going to mislead you, it's pointless. 

Can we file a complaint?

Possiamo presentare reclamo?

I confirm that your application is being properly verified by our department.

We have recently had numerous requests which have partially extended the timeframes.

However, to speed up the process and give you priority, I have just marked your application as priority.

We just ask you to wait for an email from us...this is what their live chat says.

Le confermo che la sua pratica è correttamente in fase di verifica presso il nostro dipartimento.

Ultimamente abbiamo avuto numerose richieste che hanno in parte dilatato le tempistiche.

Tuttavia, per accelerare i tempi e darle precedenza ho appena contrassegnato la sua pratica come prioritaria.

Le chiediamo solamente di attendere una nostra mail ….questo dice la loro livechat

We confirm that your withdrawals are correctly queued for processing shortly.

Please note that processing withdrawal requests generally takes at least 3 to 5 business days, counting from the day after the request was made or from the day of the last processed withdrawal. Please note that this time frame excludes Saturdays, Sundays and public holidays.

The withdrawal status will be updated in your balance history once it's processed. Additionally, please note that if you decide to cancel a pending withdrawal, the withdrawal process will start over again with a future request.

However, if you wait, I'll see if I can follow up on your application. This is what they say.

Le confermiamo che i suoi prelievi sono correttamente in coda per essere evasi a breve. 

La informiamo che per l’elaborazione delle richieste di prelievo occorrono generalmente almeno dai 3 ai 5 giorni lavorativi, contando a partire dal giorno successivo a quello in cui è stata effettuata la richiesta o dal giorno dell'ultimo prelievo elaborato.Si prega di notare che questo lasso di tempo esclude sabato, domenica e i giorni festivi.

Lo stato del prelievo verrà aggiornato nella cronologia del saldo una volta elaborato.Inoltre, la informiamo che nel caso in cui si decida di annullare un prelievo in corso, il processo di prelievo ricomincerà da capo con una futura richiesta.

Tuttavia, se resta in attesa vedo di effettuare un sollecito sulla sua pratica.  Questo dicono

They told me that even if they are in the verification phase they are processed correctly, I ask you but have other users had problems with payments??

Mi hanno detto che se anche risultano in fase di verifica sono correttamente elaborati, chiedo a voi ma altri utenti hanno avuto problemi con i pagamenti??

There were also complaints from other players about withdrawals that were delayed. However, if they haven't sent you the money yet, I don't think it's necessary to ask about it every day in live chat. Check once a day to see if the status of your withdrawal has changed as the casino told you it would. If you write to them every day and they don't have any updates, they won't have much to say to you. 

We give casinos 14 days, and from what I've seen, you've already filed a complaint, so you don't need to worry. If you don't receive your money, we'll try to help you. 

Anyway I would like to tell you that a week has passed but I still haven't received anything, the account is verified and they say they have delays due to the huge flow of requests

Comunque vorrei dirle che è passata una settimana ma ancora non ho ricevuto nulla il conto è verificato e dicono di avere ritardati per l enorme flusso di richieste

That would, on one side, explain the delay and also the other players waiting for their payouts, but on the other, does not look good.

I wonder what the casino management is going to do during the Christmas peak next month.

Well, I hope they manage to find a working solution for those delays!

They say it's in progress

Dicono che sia in elaborazione

Which means it is waiting for someone to carry that out; it fits.

What???

Cosa???

Does this mean it's okay for them to be in processing??

Significa che va bene che siano in elaborazione??

I said it fits the information the support told you—they are delayed due to many withdrawal requests in queue, which means that the withdrawals are shown as "processing."

Maybe you did not understand me well. I'm not saying it's okay for the players, but it is consistent with what the casino told you and others.

And what am I supposed to do? Will they pay?

E che devo fare? Pagheranno?

Well, you can only wait. Since you submitted the complaint, I see no options left. Try to calm down and remind the casino of the delay once in a few days. The best you can do is to be patient and not worry too much just now.

The casino explained the delay, and the complaint process is currently ongoing. Try to rest.

Last night they sent me an email highlighting that the withdrawal is being processed, that I will receive the money as soon as possible, I made two withdrawals however

Ieri notte mi hanno mandato un e-mail evidanziando che il prelievo è in elaborazione, che al più presto riceverò i soldi , io ho fatto due prelievi però

Hey, that could finally be a positive sign!

Also, successful withdrawals in the past indicate the delay truly may be a temporary matter. Or did you mean something else when you said you, however, had made two withdrawals?

In any case, we are here to see the progress; the complaint is, in my opinion, a good backup.

A withdrawal arrived today, one for 500 is still missing.

Un prelievo é arrivato oggi , manca uno ancora da 500

Really? Things finally got moving! Well, step by step, I'd say. I would certainly consider the present a positive promise for the withdrawals to come.