Slotlounge Casino - загальне обговорення

Has anyone else here experienced problems with withdrawals on this site?

Er det andre her som har opplevd problemer med uttak på denne siden?

Greetings, do you currently have them when you ask or would you like to know in advance? 

Feel free to tell me more if you have issues.

My account was closed for no reason, and my withdrawal was no longer processed. The money is likely gone.

Mir wurde mein Konto geschlossen ohne irgendeinen Grund und meine Auszahlung wurde damit nicht mehr durchgeführt. Das Geld ist wahrscheinlich weg

Hello

I won €3,500 at Slotslounge. After clearing the bonus, I requested a withdrawal.

As a result, my entire winnings were canceled.

I am accused of having exceeded the 5€ limit.

I'm sure I didn't do that.

I can't really verify this because the game history only shows the last 50 games.

I'm also used to the fact that in a reputable casino you can't exceed the maximum bet; otherwise you get an error message.

Does anyone have experience with this?

Many thanks in advance.

Kind regards

Hallo

Ich habe in "Slotslounge" 3500€ gewonnen. Als ich den Bonus frei gespielt habe ,habe ich eine Auszahlung beantragt.

Daruf hin wurde mir der komplette Gewinn gestrichen.

Mir wird vorgeworfen das 5€ Limit überschritten zu haben.

Ich bin mir sicher das nicht getan zu haben.

Wirklich nachprüfen kann ich das nicht,da mir in der Spielhistorie nur die letzten 50 Spiele angezeigt werden.

Ich bin ausserdem gewöhnt das man in einem seriösen Casino den Maximalen Einsatz gar nicht überschreiten kann,dann kommt eine Fehlermeldung.

Hat jemand Erfahrung damit?

Besten Dank im Vorraus.

MfG

Hey, it is always unpleasant when a player does not obtain a reason why his account was closed, this way we can only discuss why it happened. 

Anyway, let's try to go about it somehow gradually. 

Did you play in a casino with a bonus? Did you enter a withdrawal, wait for it and was it finally rejected? Did you need to go through account verification or not?

I will wait for an answer.

Hello, I would sum it up as follows. 

Most casinos don't have such a feature that the system would alert the player if he wants to bet more than possible. We encourage as many casinos as possible to do this, because it would make it much easier for players to get bonuses and not have to worry about money being confiscated. 

Unfortunately, this is not the case everywhere, and so what strikes me is that you say that you have not done this according to your own words. I was going to say whether it is possible to see the game history, but if you don't have it all there, then it's probably not really relevant.

However, if the casino took your money on that basis and you are convinced otherwise, then I would file a complaint and I believe our team will contact the casino and try to find out more and whether or not you did it. 

Are you in?

Hello

Thanks for the reply.

The casino wants to send me my gaming history via email, but nothing has happened so far. I'll wait another week and then, of course, file a complaint with you.

I simply feel cheated.

The casino has now gone one step further. I wanted to cash out my €500 stake.

I was forced to wager the stake again, even though I had already done so 100 times before. I had to wager €50,000 to clear the bonus, which I had successfully done.

After I tried to implement the bet again, the 500€ were of course gone too.

I have never seen a casino that treats its customers like this.

I always choose casinos based on the reviews on your site, but unfortunately I was unlucky this time.

Let’s see how it goes from here.

Best regards

Hallo

Danke für die Antwort.

Das Casino will mir per Email mein Spieleverlauf zusenden,passiert ist bisher nichts.Ich werde noch eine Woche warten und dann natürlich eine Beschwerde bei Ihnen einreichen.

Ich fühle mich ganz einfach betrogen.

Das Casino hat jetzt noch einen drauf gesetzt.Ich wollte mir die 500€ Einsatz auszahlen lassen.

Da wurde ich gezwungen den Einsatz nochmals umzusetzen obwohl ich das vorher schon 100×gemacht habe.Ich musste 50000€ umsetzen um den Bonus frei zu spielen.Das hatte ich ja erfolgreich getan.

Nachdem ich jetzt erneut versucht habe den Einsatz umzusetzen waren die 500€ natürlich auch weg.

Ich habe noch nie ein Casino gesehen das so mit seinen Kunden umgeht.

Ich suche mir die Casinos immer nach der Bewertung auf Ihrer Seite aus,dieses Mal habe ich leider Pech gehabt.

Mal sehen wie es jetzt weiter geht.

Best Regards

I made four deposits and played with a bonus each time. After the third deposit, I was able to make a withdrawal. Then I made the fourth deposit and released the bonus. I also never exceeded the maximum wagering requirement of €5.

I successfully completed the verification before the first withdrawal.

Then, for no apparent reason, the account was closed. A query via chat was answered only to the extent that the casino's decision is final.

Ich habe 4 Einzahlungen getätigt und jeweils mit einem Bonus gespielt. Nach der 3. Einzahlung habe ich eine Auszahlung vornehmen können. Dann habe ich die 4.Einzahlung getätigt und den Bonus freigespielt. Ich habe auch 100 % den Höchstwetteinsatz von 5 Euro nicht überschritten.

Die Verifizierung habe ich vor der ersten Auszahlung erfolgreich abgeschlossen.

Dann wurde ohne erkennbaren Grund das Konto geschlossen. Eine Nachfrage im Chat wurde nur in so fern beantwortet, als das die Entscheidung des Casinos endgültig ist.

Hello,

If I may step in, I would like to say that I'm not very familiar with how this casino treats overbetting, but what we suggest when something like this occurs is to reset all "wrong" bets and let the player complete the wagering attempt. I'm not sure, however, whether what you described is pretty much it. Sounds a bit different to me.

In any case, the complaints team is ready to assist you whenever you are prepared. I guess sometimes the casino management or support thinks less about the best possible outcome and instead goes solely for terms.

Hello,

I believe that casinos tend to be secretive when a player violates specific rules and the management decides to permanently terminate the relationship. Of course, from the players perspective, it feels weird and unprofessional. I also believe we will gain more insights from the complaint. I would like to find out what the casino identified as such a major issue.

Speaking of which, have you ever experienced something unusual while communicating with the casino? Specific questions in particular, maybe?

Hello Radka

Thanks for the reply. I'll wait until the end of the week to see if the casino sends me my game history.

Then I will file an official complaint with you.

I think it's very good that you're helping affected players; it's happened to me twice already.

Unfortunately, I can't view my game history in my account. You can change the date there, but it always shows the same last 50 games.

Of course, I could have made a mistake myself; I'm not exactly young anymore.

That's why it's good that such mistakes are excluded in reputable casinos; you can't even play with a higher stake there.

But I am actually very careful and correct.

Best regards

Hallo Radka

Danke für die Antwort. Ich werde noch bis Ende der Woche warten ob das Casino mir die Spielgeschichte zu sendet.

Dann werde ich eine offizielle Beschwerde bei Ihnen einreichen.

Ich finde das sehr gut das Sie betroffenen Spielern helfen,bei mir war es auch schon zwei Mal der Fall.

Leider ist auch eine Einsicht in die Spielgeschichte in meinem Account nicht möglich.Man kann zwar dort das Datum ändern aber es werden immer die selben 50 letzten Spiele angezeigt.

Natürlich kann ich auch selber einen Fehler gemacht haben,ich bin auch nicht mehr der jüngste.

Deswegen ist es auch gut das in seriösen Casinos solche Fehler ausgeschlossen sind,dort kann man mit einen höheren Einsatz gar nicht erst spielen.

Aber ich bin eigentlich sehr vorsichtig und korrekt.

Best Regards

Sure it's fine, the gaming history is probably the most important in this case. 

I'll see if the casino sends it or not. 

Anyway, if you have an update, I'd be glad if you could share it with us.

Good luck.☘️

For the attention of the support team/competent authority, My name is Constantin Ovidiu Grigoras and I would like to file a formal complaint regarding my experience with several online casino platforms, including SlotLounge, Jokerstar, and JackpotPiraten. I am a new user and have made deposits on each of these platforms, receiving promotional bonuses. However, in all cases: – I lost the bonus and initial deposit without a real chance of winning. – The bonus terms were unclear or hidden (e.g., betting limits, wagering requirements). – I requested account closure via email, but received no response or confirmation. – Customer support was evasive, uncooperative, and ignored my requests. – In some cases, a significant amount (€1,400) was confiscated from me without warning, citing unclear rules. This experience has left me deeply disappointed and I feel defrauded as a consumer. I request: 1. The permanent and irrevocable closure of my accounts on all affected platforms. 2. A review of promotional practices and bonus terms. 3. A written response confirming the closure and cessation of all communication. If I do not respond, I reserve the right to publish my experience on public review platforms and to take further legal action or report it to the relevant authorities. Sincerely, **Constantin Ovidiu Grigoras** 📧 [email protected] 📍 Bad Oeynhausen, Germany

Alla cortese attenzione del team di supporto / autorità competente, Mi chiamo Constantin Ovidiu Grigoras e desidero presentare un reclamo formale riguardo alla mia esperienza su diverse piattaforme di casinò online, tra cui SlotLounge, Jokerstar e JackpotPiraten. Sono un nuovo utente e ho effettuato depositi su ciascuna di queste piattaforme, ricevendo dei bonus promozionali. Tuttavia, in tutti i casi: – Ho perso il bonus e il deposito iniziale senza una reale possibilità di vincere. – Le condizioni dei bonus erano poco chiare o nascoste (es. limiti di puntata, requisiti di scommessa). – Ho richiesto la chiusura del conto via email, ma non ho ricevuto risposta o conferma. – Il supporto clienti si è dimostrato evasivo, poco collaborativo e ha ignorato le mie richieste. – In alcuni casi, mi è stato confiscato un importo significativo (€1.400) senza preavviso, citando regole non chiaramente comunicate. Questa esperienza mi ha lasciato profondamente deluso e mi sento ingannato come consumatore. Chiedo: 1. La chiusura definitiva e irrevocabile dei miei conti su tutte le piattaforme coinvolte. 2. Una verifica delle pratiche promozionali e delle condizioni dei bonus. 3. Una risposta scritta che confermi l’avvenuta chiusura e la cessazione di ogni comunicazione. In caso di mancata risposta, mi riservo il diritto di pubblicare la mia esperienza su piattaforme di recensioni pubbliche e di procedere con ulteriori azioni legali o segnalazioni alle autorità competenti. Cordiali saluti, **Constantin Ovidiu Grigoras** 📧 [email protected] 📍 Bad Oeynhausen, Germania 

If you need some help from our complaint team, please submit your complaint here separately for each casino and explain the whole situation. We will evaluate those, and if there is anything we can do about it, we will inform you about any next steps.

The same thing happened to me. There's no limit on bonus buys, no technical block, and if they see you're winning, they just steal your money. If you lose, it doesn't matter. They're scammers.

Das selbe ist mir auch passiert es gibt keine Beschränkung auf Bonus Buys keine technische Blockade und wenn die sehen das man am gewinnen ist klauen die dir einfach dein Geld wenn du verlierst ist es egal Betrüger sind das

WARNING THIS CASINO SCAMS ITS PLAYERS STAY AWAY NOT RELIABLE!!

I deposited for a bonus and lost almost everything through bonus buys. With the remaining balance, I played my way back up, used more bonus buys, and finally fulfilled the bonus requirements. After that, the €500 was converted into real money, and I won a total of €1,500.

I was suddenly logged out, and after logging back in, my €1,500 was confiscated. The reason given was that I had exceeded the maximum stake of €5. However, the bonus terms and conditions contain no clear clause prohibiting bonus buys during an active bonus, and there was no technical block in place.

The question is: Why does the casino allow bonus buys with an active bonus and only intervene when a player wins? Losing players don't seem to have this problem. I'm hoping for support for myself and other players who, according to reviews, have experienced something similar.

ACHTUNG DİESES CASİNO BETRÜGT SEİNE SPİELER FİNGER WEG NİCHT SERİÖS!!

Ich habe für einen Bonus eingezahlt und fast alles durch Bonus Buys verloren. Mit dem letzten Rest habe ich mich wieder hochgespielt, weitere Bonus Buys genutzt und schließlich den Bonus ordnungsgemäß erfüllt. Danach wurden die 500 € in Echtgeld umgewandelt, und ich gewann insgesamt 1.500 €.

Plötzlich wurde ich ausgeloggt und nach dem erneuten Einloggen wurden mir die 1.500 € konfisziert. Begründung: Ich hätte den maximalen Einsatz von 5 € überschritten. In den Bonus-AGBs gibt es jedoch keine klare Klausel, die Bonus Buys während eines aktiven Bonus verbietet, und es gab auch keine technische Sperre.

Die Frage ist: Warum erlaubt das Casino Bonus Buys mit aktivem Bonus und greift erst ein, wenn ein Spieler gewinnt? Bei Verlusten scheint es kein Problem zu sein. Ich hoffe auf Unterstützung für mich und andere Spieler, die laut Bewertungen Ähnliches erlebt haben.

It happened to me too and they took my money!

e succeso anche a me e mi hanno preso i soldi !

That's normal for them; if you were losing, they'd let it go. You've won, so keep your hands off these casinos like Slotlounge, Fortuneplay, Roosterbet, Spinjo, Luckyvibe, Lucky7even, etc. They're all partner casinos and use the same scam.

Das ist für die normal wenn du am verlieren wärst würden die das so gehen lassen du hast gewonnen deshalb klauen die Finger weg von diese Casinos wie slotlounge ,fortuneplay ,roosterbet, spinjo ,luckyvibe , lucky7even usw die sind alle Partner Casinos und haben die selbe Masche

Well, if you exceeded the max bet with a bonus, it is a term violation. Usually it is always written either within the particular bonus terms or the general bonus terms.

Have you checked well?