Romancasino - загальне обговорення (Сторінка 3)

Could you tell us the reason you are waiting this long for the verification to be done, though?

Have you already provided all the necessary documents? 🤔

I've played at several of these casinos over the last three years and made more than 15 successful withdrawals. I didn't even know they were all owned by the same company, and in most of them I've won more than I've lost. Could it be that I'm not profitable for them, and that's why they refuse to pay me? I've realized this business is very dirty and completely unfair; those who lose are rewarded, and those who win are punished.

These casinos use account verification as an excuse not to pay you. You send everything they ask for, and when it's just the last step to verify, they don't approve any of the documents you send. They reject them all for absurd reasons (I remember they rejected my paysafecard history because they didn't understand some of the transactions there; they even asked me to document the top-ups I made with paysafecard, the PINs that appear in the transactions, saying that the top-up PINs are bank cards) and many other excuses. I even made a video recording my phone screen while opening the bank app and showed my bank account details, clearly displaying my name and bank information, but they still won't verify the account.

I've sent them the same documents I sent to other casinos, and they verified my account and I made withdrawals, etc., but they haven't. Until recently I was able to withdraw, and now I can't because they refuse. You can send as many documents as you want, they reject them all the same. They're cybercriminals.

He jugado en los ultimos 3 años en varios de estos casinos y hice mas de 15 retiros exitosos, nisiquera sabia que son del mismo holding(dueño) y en la mayoria de ellos he ganado mas que he perdido, sera que no les salgo rentable y por eso se niegan a pagarme? me di cuenta que este negocio es muy sucio y no es nada justo, al que pierde se le premia y al que gana se le castiga.

Estos casinos usan lo de verificar la cuenta como escusa para no pagarte, envias todo lo que te pide y cuando queda lo ultimo para verificar no te aprueban ningun documento que envias, te los rechaza todos por motivos asburdos (recuerdo que me rechazaron el historial de paysafecard porque no entendian algunas transacciones que venian alli, fijate que pe han pedido documentar las recargas que hice en paysafecard, los pins que salen en la trasacciones, decian que los pins de recarga son tarjetas bancarias)y muchas otras escusas, incluso hice un video grabando la pantalla de mi telefono y entrando la app del banco y enseñe la cuenta bancaria y se ve claramente mi nombre y mis datos bancarios pero aun asi no verifican la cuenta.

Los documentos que los he enviado a ellos tambien se los he enviado en otros casinos y me han verificado la cuenta y hice retiros, etc pero ellos no, hasta hace poco pude retirar y ahora puedo retirar no porque no quieren, puedes enviar los docuemntos que quieras, los rechaza igual, son delincuentes ciberneticos.

Well, if a casino is fair, it doesn't matter how much players win; they should always pay them if the winnings were accumulated fairly. Right?

If you have issues with this particular casino and you are unable to verify your account for some reason, you should file a complaint here so our team can have a look at it and hopefully help you out.

What do you say about this option?

Last week I contacted RomanCasino via chat and asked what documents they needed to verify my account. They told me I needed a bank statement proving the funds (€150) I had deposited. I downloaded a statement showing €500 in winnings, sent it to them, and they rejected it. The next day, I contacted them again via chat, and they said they would send me an email with the required documents. I replied that I hadn't received any email from RomanCasino, but the chat operator insisted they had. I haven't received any email from RomanCasino, but I did receive an email from NineCasino asking to see my entire bank account history. At RomanCasino, I only made one deposit using Paysafecard, and they sent me my Paysafecard transaction history, which they accepted. What do you think? You contact RomanCasino, and NineCasino replies.

This only happens in casinos in Curaçao or Costa Rica, which have low-level licenses and are free to defraud and abuse customers. My question is, will they ever be held accountable for the damage they're causing, or will we have to take justice into our own hands?

La semana pasada hable por el chat de romancasino y pregunte que documento necesitan para verificar la cuenta, me dicen que un extracto bancario que demuestre la prueba de fondos( 150 euros) que he depositado, descargue un extracto con ganancias de 500 , se los he enviado y me lo rechazan, al dia siguente vuelvo a escribir en el chat y me dicen que me envian un correo con los documentos que tengo que enviar,les contesto que no me ha llegado ningun correo de romancasino y el operador del chat insistia que me ha enviado un correo. No me ha llegado ningun correo de romancasino pero si me llego un correo de ninecasino pidiedome ver todo mi historial de mi cuenta bancaria. En romancasino solo hice un deposito con paysafecard y envie el historial de transaciones de paysafecard y lo acceptaron. Que le parece? Contactas romancasino y te contesta ninecasino.

Eso solo pasa en casinos de Curazao o Costa Rica que tiene licencias de bajo nivel y tienen libertad de fraudar y abusar de los clientes. Mi pregunta es si van a responder algun dia por el daño que estan haciendo o habra que tomar la justicia por la proprias manos?

Perhaps these two casinos use the same support, so they somehow mixed it up, I believe. 🤷‍♀️

The main thing here is that your verification was done. Is that right?

Were you able to get your winnings already?

The verification was not carried out and I have not been paid my earnings

no se realizo la verificacion y no me han pagado las ganancias

Oh, I see. Did any of those casinos explain what went wrong, please? I honestly do not follow the details. I think that the support should explain, but if those casinos/chat operators are in a group, why are they opposing you as a player? That is strange.

How long have you been struggling, please? In any case, I would stick with the casino in which you aimed to verify and get paid. To me it sounds like the best call.

Several months have passed and it seems this isn't progressing. Every time I contact customer service, they ask for a different document and then reject it the next day. They're using account verification as a delaying tactic to avoid paying out the winnings.

Varios meses y parece que esto no avanza, cada ves que contacto a atencion al cliente me pide un docuemento diferente y al dia siguente me lo rechaza, usa la verificacion de la cuenta como tactica dilatoria para no pagar las ganancias

What about you filing a complaint here? Have you already thought of it?