NIYVI Casino - загальне обговорення (Сторінка 4)

this casino continually scams customers, avoid them at all costs.

they have no place in the gambling space, it's not gambling when you make a legitimate win and its stolen from you, it's robbery

avoid at all costs, they are scammers

Hello, please share more details about what problem you are having?

Hello, please share more details about what problem you are having?

I am confused by this casino. I am trying to withdraw crypto and am unsure if there is a problem or they are refusing because I hear nothing. I have made numerous requests to withdrawal but they just stay PENDING. I tried the online chat too but it is useless and it feels like a bot. Yet they dont close my account and I can keep playing. If this casino is legit then I need to a way to get in touch with someone, otherwise it would appear they do not accept withdrawal requests

Hi, how long does it take you to withdraw money? Talking about the chat, I know that it is an important part for many players. So what do they say to you about the whole situation when you mention that they are useless? 

As for closing the account, did you ask for it? I know that in most casinos it is not possible until you have a positive balance in your player account, so that could be a reason why it is not happening. 

Anyway, I'll wait for the answer and see if it will be possible to assist.

So far I have not had any withdrawals approved. So no I did not ask them to close my account and I dont want them too. I was saying if there was a problem with my account they would have blocked it, and they havent. So the chat just comes back with generic responses to my questions. I go into details about my pending withdrawals it just responds. 'We only approve on weekdays' or 'Dont worry it will be approved on Monday' so I assumed it was a bot (which doesnt bother me if I get the information). But they just sit there pending and no emails or anything to explain. The rest of the site is so nice, great games and options. Just not sure where i stand with doing any withdrawals

I understand. 

So how long are you waiting for your money? Casinos don't often process withdrawals on weekends, so I would only count weekdays. But if you still don't have anything relevant why you haven't seen the money yet, I'd be nervous too.

I would like to add that we give casinos 14 days to send money to players and if they don't, you can file a complaint with us and we will try to help. 

What do you say?

My case against niyvi was just closed as unresolved and their rating was decreased by 2,200 points. They lied and were unable to bring forth evidence of their lies and after dragging it on for over 2 months they decided their credibility and honor was able to be bought with the 5,248 dollars they stole from me. What hurt me the worst i won that money the day my mom died with no life insurance and me in-between work. I thought winning that money was straight from the heavens above . I was telling everyone how profound it was, and how I can afford to do right with my mom's burial. This will always be more than about the money for me. Rip mama, I love you so much ❤️

I'm sorry about both situations, the one with your mom and the one with the casino. 

Such a loss is certainly painful and I wish you to heal as quickly as possible even though it will probably take a long time. 

As for the casino, it's a shame that they didn't resolve it and especially that they didn't provide enough information to our team. This can tell us a lot, maybe even for the future. 

However, situations like this do happen and I firmly believe that you will shake it all off and it will only get better. 

I keep my fingers crossed for you, both at the casinos and in life.☘️

Hello,

You're running a campaign of pigs, and it won't last! ❤️

This isn't a win for me but atleast what they did to me was recognized by everyone else.....shame on you Niyvi

Hello, it's a shame that you are spreading false information against us all this time, surely all questions will be answered.

I surely hope all questions are answered. You've already had 2 months +. Here's a question.... why is it you have been unable to in the 2 months and multiple opportunities you've already had. You think if you were able to prove me wrong you would of by now. How do you still have a job , there's a question I'm curious to have the answer too. All you've done up to this point is rob me on the same day my mother passed away, compromise your reputation, and lie for the past 2 months. You got something to bring to the table get on with it already. You've made no sense as of yet and when our complaint forum is made public the whole gambling world will see all the " questions you've answered ". Along with a lot of super relevant ones you've yet to answer. Only thing I can think is you thought I'd give up after all your lies , time wasting and gas lighting. Oh no sir. You made it very personal for me when you took the money I won and desperately needed from me on the day my mother and best friend died without insurance. Taking this personal would be an understatement to my true feelings for what you've done to me. I pray you are never done the same way you did me on the very worst day of my life. You will never know the true suffering your theft has caused in my life and even if you deserve it I pray you'll never know my pain. That said I will not stop until you make right by me. I will delete every post , forum and negative review as soon as they are no longer relevant and true. You still have a chance to do what's right . I know you have feelings and this doesn't have to be a weight on your conscience. Its the only way we all win this situation. Good day sir.

I was a bit hesitant to step into this quite rude debate, but perhaps the casino rep would like to see that this issue has not been resolved, and, according to our findings, the case wasn't as strong as he might think.:

https://casino.guru/niyvi-casino-player-s-account-has-been-closed-after 👈👈

"Case summary

The player from Maryland had won over $5,000 after receiving a bonus, but faced difficulties when he attempted to withdraw after contacting support and making a deposit equal to the bonus. His account was closed. The Complaints Team had closed the complaint as 'unresolved' due to the casino's lack of cooperation and sufficient evidence, and absence of a valid license, which limited further action."

We are quite interested in fairness here. Just saying.

Hello, it's a pity that you have such an attitude, the license has nothing to do with it, (of course we have a license and it's open to everyone) We repeatedly pointed out that the user violated the company's rules, in particular, he did not fulfill the wager, we repeatedly sent evidence both by e-mail and on the forum, but for some reason it was not enough for your representative, screenshots + game log.

We are ready to discuss this issue at any time and prove our truth!

I repeat once again, this information is a lie!

Despite the fact that we communicated with you, the manager, on various issues many times, I would like to point out that it is very uncomfortable to cooperate with you, in particular, we had several promises from you about various types of cooperation, but of course none of the promises were fulfilled.

You are asking us for something that unfortunately you are not fulfilling, for example, one of the issues was the change of our logo, which we communicated to you in December of last year to change, but you have not changed the New Year's logo until now, you can see that there has been no change so far, we are talking about similar issues and attitudes.

The logo issue is one of the minimal issues, if you want to discuss the details in public, we are ready!

I would also like to add that you want to receive a response from us in a short time and this is true regardless of your attitude, we have always responded to any issue as quickly as possible, but we have been waiting for you for a year to change at least the New Year logo on elementary issues, but so far to no avail.

Your complaints manager made a decision against us because our manager who was responsible for this complaint was on vacation and was two days late in responding, and you also received an email about this, but the manager did not take it into account, unfortunately this is a double standard on your part!