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Hi. I've been waiting for my payout for 8 days now. Since May 20th, it says

in the wallet "On the go".

The chat isn't helpful, and I'm supposed to wait two weeks. Of course.

Hi. Ich warte jetzt seit 8 Tagen auf meine Auszahlung. Seit dem 20.05. steht dort

in der Wallet "Unterwegs".

Der Chat ist nicht hilfreich und ich soll doch 2 Wochen warten. Na klar.

Hello, just as you say, try to give it some more time. 

Anyway, when the message says "on the go" I'm not sure if that means they've already sent them or if they're just about to. Is this status on your withdrawal from the beginning or was there a different one before?🤔

The status "On the way" has been in the wallet since May 20th.

Payment was requested on May 18th.

The status has remained unchanged since May 20th.

However, I have already made several withdrawals from the casino group,

which actually always happened after 3 days.

Only this casino has this problem.

I'm sure that even after 2 weeks, nothing will change.

I won't get my money in these 2 weeks.

I suspect a technical error.

Der Status "Unterwegs" ist seit dem 20.05. in der Wallet.

Auszahlung beantragt wurde bereits am 18.05.

Seit dem 20.05. ist der Status unverändert.

Ich habe aber aus der Casino-Gruppe schon mehrere Auszahlungen durchgeführt,

welche eigentlich immer nach 3 Tagen erfolgt sind.

Nur bei diesem Casino gibt es dieses Problem.

Ich bin mir sicher, das sich auch nach 2 Wochen nicht daran verändern wird.

Ich werde mein Geld nicht in diesen 2 Wochen bekommen.

Ich vermute einen technischen Fehler.

Sure, thanks. 

If you have already received money from this group and there has never been a problem, then I would be more positive that it could be the same in this case. 

At first I also thought it might be technical problems but the casino always communicates such things with the players. I mean, almost always.

So the status we are talking about probably won't be that the money is on its way if it hasn't changed in the entire withdrawal.

Anyway, I would wait until the end of this week and if nothing changes, I would file a complaint. 

That's my recommendation if you don't hear anything and you still don't have the money.

Now, after 8 days, the payout was canceled.

When I asked, the chat told me there was probably a problem with the provider

and I would receive an email as soon as the problem is resolved.

And again I can look into the future and say that I will never receive an email

will receive on the subject.

Nun wurde, nach 8 Tagen, die Auszahlung storniert.

Auf Nachfrage sagte mir der Chat, es gäbe wohl ein Problem mit dem Provider

und ich würde eine Email bekommen, sobald das Problem gelöst ist.

Und wieder kann ich in die Zukunft schauen und sagen, das ich nie eine Email

erhalten werde zu dem Thema.

Hmm, if you don't receive any email in the near future and the casino doesn't explain why this happened, then definitely file a complaint so that our team can try to help you.

I would like to add that we give 14 days for the casino to pay out the player, so that is why I appeal to you to be patient a little bit more.

The bonus was wagered. €24 was won. This was invested in a bet, which was won for €140.

The remaining amount of €1460 was winnings without bonus.

DON'T PLAY WITH THESE SCAMMERS

Bonus wurde umgesetzt. Gewonnen wurden 24 Euro. Diese wurden in eine wetten investiert. Diese wurde gewonnen für 140 euro.

Der restliche Betrag von 1460 € waren Gewinne Ohne Bonus

SPIELT NICHT BEI DIESEN BETRÜGERN

Could you perhaps describe what exactly happened in more detail so we can understand it better?

My payout of €1460 was cancelled and confiscated. Alleged reason: I earned this profit with a bonus...but that's false.

The bonus was used up and the €24 winnings were invested in a bet. This bet was won for €140. I won the remaining amount without using the bonus.

The seizure of my entire payout is fraudulent.

Meine Auszahlung in Höhe von 1460 euro wurde gestrichen und eingezogen . Angeblicher Grund: ich hab mit bonus diesen Gewinn erwirtschaftet..ist aber falsch.

Der bonus wurde umgesetzt und der Erlös von 24 euro wurde in eine wette investiert. Diese wurde für 140 euro gewonnen. Den restlichen Betrag habe ich ohne bonus gewonnen

Die einziehung meiner kompletten Auszahlung ist betrug

Thank you. In other words, you considered the bonus fulfilled, while the casino sees the subsequent bet as another bonus bet.

Did you also submit a withdrawal request after finishing the bonus? Some bonuses end only when the winnings are subject to a withdrawal. Fulfilled wagering may not always bethe bonus ending.

Could these circumstances be why the casino claims the bonus was active?

The bonus had no further effect. It had been fulfilled. Everything was fine. The majority of my payout had nothing to do with the bonus money. Therefore, none of this makes sense.

Der bonus hatte keine Auswirkungen mehr. Er war erfüllt. Alles war in Ordnung. Der gross Teil meiner Auszahlung hatte nichts mit dem bonus geld zu tun. Daher macht das alles keinen sinn

Okay, thank you. In this case, I guess the complaint will reveal the issue eventually.

Let's just hope it won't take long, of course.