LeoVegas Casino - загальне обговорення

I have been trying to collect a refund since January 5, 2025 (the day it was approved).

They tell me that the transfer has already been made, but I haven't received it in my account.

Let's not fool ourselves, a transfer does not take 9 days to arrive.

Now they don't answer my emails and they don't answer me through the chat...

I have all the conversations where they just say to be patient, and that they have already paid.

I have played with this casino before and have never had any problems until now.

I am very disappointed, and I know that I have nothing to do... If you can help me from here I would appreciate it.

Thank you so much.

Llevo intentando cobrar un reintengro desde el dia 5 de enero de 2025 ( dia que se aprovó ).

Me dicen que ya está hecha la transferencia, pero no la recibo en mi cuenta.

No nos engañemos, una transferencia no tarda 9 dias en llegar.

Ahora no me contestan los correos y por el chat no me contestan...

Tengo todas las conversaciones en las que se limitan a decir que tenga paciencia, y que ellos ya han pagado.

Había jugado con aterioridad con este casino y nunca tuve probemas hasta ahora.

Estoy muy decepcionado, y sé que no tengo nada que hacer... Si desde aqui me pueden ayudar se lo agradecería.

Muchas gracias.

May I ask which payment method you used? Maybe there is some issue with the payment provider.

I'm just guessing, of course. Try to check that just in case, though.

Let us know how it goes, and if there is nothing happening by the end of the week, update us, please.

Hello Romi.

Yesterday they asked me for my bank account transactions to verify that I had not received the payment.

After confirming that this was the case, today it has finally arrived. It took 10 days, but LeoVegas finally delivered. I will continue with them.

Thank you very much Romi.

Hola Romi.

En el dia de ayer me pidieron los movimientos de mi cuenta bancaria, para comprobar que efectivamente no había recibido el pago.

Al comprobar que así era, en el día de hoy, ya me ha llegado. 10 dias han hecho falta, pero al fin, LeoVegas cumplió. Seguiré con ellos.

Muchas gracias Romi.

Thank you for this great update. I am really glad that everything is good now.

If you wish, you can write a user review about your experience and inform others. What do you say?

Hi, is it normal for LeoVega to ask me for a bank certificate? They already have all my details and have informed my bank about it. They tell me to be careful, it could be a scam.

Hola es normal que leovega me pide certificado bancario ya tienen todaos mis datos e informado con mi banco sobre eso me dise q tenga cuidado q puede ser estafa

And I have been with them for a long time depositing and withdrawing, I don't know why they ask me for so many things now and I had already verified my account a long time ago. Thanks, greetings

Y llevo mucho tiempo con ellos depositando i retirando no se porque me pide tantas cosas haora y ta avía verificado mi cuenta ase tiempo ya.gracias un salodo

Hi, I think it's quite normal for a casino to ask for a bank statement. They may need additional verification from you, so if you have any withdrawals there at the moment, you will probably need to provide this document.

You say you've been with them for a long time and you have withdrawals and deposits, so obviously they won't be a scam, right?

I hope so. I'll tell you about my experience here and if I need help. Thanks!!

Eso espero.. os voi contando por aquí mi experiencia y si necesito ayuda. Gracias!!

Please come back here at any time, for sure. Even if there is any update from this casino.