BigClash Casino - загальне обговорення (Сторінка 2)

So hopefully we will have more information soon. Please update us whenever you have some news.

Still nothing. After 14 days they tell me the same things. I don't believe this casino is a scam, but they follow unfair ways to get you to the point where you cancel your withdrawal and start playing and lose all the money you have in your account.

Ακόμα τίποτα. Μετά από 14 ημέρες μου λένε τα ίδια πράγματα. Δεν πιστεύω ότι το καζίνο αυτό είναι απάτη, αλλά ακολουθούν αθέμιτους τρόπους ώστε να φτάσεις σε σημείο να ακυρώσεις την ανάληψη σου και να ξεκινήσεις να παίζεις και να χάσεις ότι χρήματα έχεις στον λογαριασμό σου.

Your complaint will soon be moved forward, and then we will try to get in touch with the casino. I hope that they will communicate with us and explain what exactly is going on.

Just please be patient as we experience a big load of complaints, unfortunately.

Thank you very much. I trust your team because you have helped me in the past. Let's hope for the best.

Σας ευχαριστώ πολύ. Έχω εμπιστοσύνη στην ομάδα σας γιατί και στο παρελθόν με έχετε βοηθήσει. Ας ελπίσουμε για το καλύτερο.

I just got an email saying all three of my withdrawals were completed. Now I'm waiting to see when the money will appear in my account. I requested the withdrawal through revolut.

Μόλις μου ήρθε email ότι ολοκληρώθηκαν και οι τρεις αναλήψεις μου. Τώρα περιμένω να δω πότε θα εμφανιστούν τα χρήματα στον λογαριασμό μου. Έχω ζητήσει την ανάληψη μέσω revolut.

We will wait here for the update. Hopefully it will be positive.

The money was almost immediately credited to my account. The problem was solved. Of course, I asked them for a loyalty bonus for all the trouble I suffered and they refused. For this reason, I closed my account at this casino since they did not recognize all my trouble. I also had no guarantees that if I deposited money again and in any possible win, when my withdrawal request would be processed. For these reasons and the fact that I did not want to get involved in such trouble again, I closed my account to have peace of mind.

Τα χρήματα μπήκαν σχεδόν αμέσως στο λογαριασμό μου. Το πρόβλημα έκλεισε. Βέβαια τους ζήτησα ένα bonus πιστότητας για την όλη ταλαιπωρία που υπέστη και μου το αρνήθηκαν. Για το λόγο αυτό έκλεισα τον λογαριασμό μου σε αυτό το καζίνο μιας και δεν αναγνώρισαν την όλη ταλαιπωρία μου. Επίσης δεν είχα και εγγυήσεις ότι αν κατέθετα ξάνα χρήματα και σε κάποια πιθανή μου νίκη πότε θα επεξεργαζόταν το αίτημα της ανάληψης μου. Για τους λόγους αυτούς και το ότι δεν ήθελα να μπλέξω ξανά σε τέτοια ταλαιπωρία, έκλεισα τον λογαριασμό μου για να ησυχάσω.

It's good that you have decided this way to be ok, of course.

Hello everyone,

I’m writing here because I really need some advice.

While playing on the BigClash Casino website, I won a total amount of €22,500. Since then, I have been trying to withdraw my winnings for several weeks, but I keep facing serious problems.

Not only are the waiting times extremely long, but my withdrawal requests are repeatedly cancelled without a clear explanation. I have contacted customer support multiple times by email and live chat, but I always receive the same generic responses and no real help or solution.

At this point, I honestly don’t know what to do anymore. Has anyone experienced a similar situation with this casino or have any advice on how to proceed?

Thank you in advance for any help.

Did the verification process start already, though? Have they asked for some documents from you?

If the casino doesn't say anything for weeks regarding your withdrawal, I hope that our complaint team will be able to get in touch with them regarding your case and find out what exactly is going on.

Send an email to their complaints department. The most terrible thing is that you can withdraw 500 Euros every day and have max 3 withdrawal requests pending. The other thing is that you can withdraw 7000 euros every month.

You will not loose your money, but be careful. DON'T start playing. This is the catch. They do this so you will start playing after all this waiting and the result will be to loose your winnings. So, stop playing and be patient. You will get your money in 3 months period, but it worth's it.