BassBet Casino - загальне обговорення (Сторінка 8)

I think it's time to file a complaint, because I requested the withdrawal on August 25th, it's not possible.

Penso che sia ora di fare un reclamo, perché ho richiesto il prelievo il 25 Agosto, non è possibile.

Hello, I would like to ask you to try posting things related to the casino in question, which means that if you are discussing matters concerning BassBet Casino, then you are in the right thread. If you want to talk about Legiano Casino, write it in the thread about Legiano Casino. 

As for your situation, did you need to verify yourself or not? Two weeks is quite a long time. Do you still have withdrawals pending in your player account?🙂

Yeah sorry for that, there will write only bassbet here.

Yes still im Waiting i have 3×500€ withdrawal i wrote email again they just replied to me few minutes ago

They said there is some administration problem and thats the reason of delay they work on it...they will send the money etc etc

Didnt need Verification

And just want to sign if anybody read my last message, yesterday legiano paid the money

Sure, I do not see any reason why not. The more the better because the casino is notified about every case submitted, which can be rather motivating.

I hope it will be over soon and the money arrives with no additional hassle.

Thanks for your reply. I see that one problem has already been solved, so I hope it will be the same at this casino.

We give casinos 14 days to pay out players, so if you need help, we can try to do that.

However, if they told you that they are experiencing technical problems, they will obviously have to resolve them, but I believe you will get your money. Did they at least tell you approximately when these issues should be resolved?

I always try to ask them approximately when will happen something but they always say they have no information from that.

That was the last letter:We would like to inform you that due to certain administrative procedures, the payment due to you will take longer than usual. We apologize for the inconvenience.

It is important to emphasize that the payment will still be made - the necessary processes are currently underway and we will do everything possible to ensure that the amount arrives in your bank account as soon as possible.

I give them this week after I may be start a little mad

And how you guys can help us?

Well, give them some more time. If they don't know when it will be fixed, we understand, it's probably not just up to them.

Our assistance comes in the form of filing a complaint, where we first find out everything we need from you, and once we have enough information, your complaint is passed on to a resolver who contacts the casino. 

Not every case ends happily, but I would be optimistic that the casino has resolved some complaints.

Good afternoon,

I'm writing to you because I'm playing at bassbet2.com, everything has always been normal, I've lost thousands of euros and one day I've won something and I've never had any problems. Now that I've won a bigger prize they've asked me for verification. I've sent everything from bank receipts, card receipts... and they ask me for the same thing again or receipts with other dates... and every time I send them they take days to say that other things are missing that I've already sent them... the VIP representative always answered me when I lost (even promising that the next time I win they would remove my withdrawal limits) when I win they never answered me again... in the end I don't know if they'll accept me or what will happen...

Can you help me please?

Buenas tardes,

les escribo porque estoy jugando en bassbet2.com todo siempre ha ido normal, he perdido miles de euros y algun dia he ganado algo y nunca he tenido problemas. Ahora que he ganado un premio mayor me han pedido verificación. He enviado de todo, desde justificantes de banco, tarjetas… y me vuelven a pedir lo mismo o justificantes con otras datas.. y cada vez que envio tardan dias en decir que faltanotras cosas que ya se las envié… el representante VIP siempre me contestaba cuando perdía(hata pronetio que la proxima vez que gane me quitaria los limites de retiro) al ganar no me contesto nunca mas… al final ya no se si me van aceptar o que va pasar..

me podeis ayudar porfavor?

I just responded to you in the other thread:

"Hello,

First of all, congratulations on your win! It’s always exciting when a bigger prize comes your way.

I completely understand how frustrating the verification process can feel, especially when everything was smooth before. The first KYC check, particularly with a significant win, can sometimes be more complicated than usual. This isn’t personal, and it’s not about your previous play history; it’s mainly about regulatory requirements and making sure everything is verified correctly.

The fastest way to get everything sorted is usually by cooperating with the verification step-by-step, even if it feels repetitive. I know it can be annoying to provide the same documents multiple times or in slightly different formats, but this ensures that your winnings are processed safely and without further delays.

What you described may simply be verification of your deposit history, which is perfectly normal; please be patient and keep us updated. If the casino fails to verify you within 14 full days, my colleagues may try to help."

Good evening, what's going on with bassbet and I have no trace of my money.

καλησπερα τι γίνεται με την bassbet και δεν έχω ούτε ίχνος για τα χρήματα μου

Hello,

I bet the question is more about what is happening with your money. Do you have any clues? Feel free to read about other players' experiences right in this thread or browse the user reviews 👈

The feedback regarding payment indicates that it is poor and slow, at least based on the reviews.

May I know how long you have been struggling and what you have already been through?

Since the 19th of the month and still giving it to me

Από της 19 του μηνός και ακόμα να μου τα δώσει

Hello, please help. I have been waiting for the withdrawal approval since Monday and still nothing. Who should I contact or with whom to resolve the situation?

Dobrý den, prosím o pomoc. Od pondělí čekám na schválení výběru peněz a stále nic. Na koho se mám obrátit případně s kým situaci řešit?

Hi, have you been waiting for your money since this Monday? When this situation arose, did the casino comment on it?

I would say that if you wait a few days it's not a disaster, so I would try to be patient.

Besides, did they ask you for any documents? Is this your first time withdrawing money from this casino?

Please let me know.

Ahoj, čakáš od tohoto pondelka na svoje peniaze? Keď vznikla táto situácia, vyjadrilo sa k nej nejako kasíno?

Povedal by som, že ak čakáš pár dní nie je to žiadna katastrofa, takže by som sa snažil byť trpezlivý.

Okrem toho, nepýtali si od teba žiadne dokumenty? Vyberáš z tohoto kasína peniaze prvýkrát?

Daj mi vedieť prosím.

I wasn't paid by bassbet.

Δεν με πλήρωσαν από το bassbet

Hi,

The casino always said only that I should wait 3 business days.

They didn't ask for any documents from me, but yes, this is my first time choosing.

Where can I complain or recover my money?

Thank you,

Hannah.

Ahoj,

casino se vždy vyjádřilo pouze tak, že mám čekat 3 pracovní dny.

Žádné dokumenty ode mě nechtěli, ale ano, vybírám poprvé.

Kde si mohu stěžovat případně vymáhat mé peníze?

Děkuji,

Hana.

Not you either?

Ούτε εσένα ;

Hello, can you tell me why you haven't received your money? How long has this situation been going on? Do you still have money in your player account, or is it pending, or has the casino confiscated it? 

When will the bass bet pay me? This is no excuse. This is a scam. We play with money, not cards.

Πότε θα με πληρώσει το bass bet δεν είναι δικαιολογία αυτό το πράγμα ξεφτίλα είναι παίζουμε με λεφτά όχι με χαρτιά

They hung up on me and I've been waiting for the conversation for a week.

Εμένα με έκλεισαν και την συνομιλία μια βδομαδα περιμενω