1xBet Casino - загальне обговорення (Сторінка 4)

suspension for more than 10 days

balance locked too

after that account banned without any reasons provided

one of worst

Even though you managed to resolve the case with a complaint, the casino ended up leaving your account blocked ? If the balance remains at 0, they have the right to do it without giving a reason. It's probably easiest to forget about this casino and not come back here if you had to go through all this. 😕

don care they have a right or not

i have a right too but mine is to keep cussing about this casino so that new players avoid

If that's what you want to do, that's fine as long as you do it within the rules. Of course, it won't return your account, so you'll probably just have to put up with it. 

if u play here and u win big

ur account will be suspended

for longer than how long u work to earn it

this means u get nothing here

avoid

Sad but in some cases true. I would also look at it from the point of view that the casino has lost a loyal player and it's more of a shame for them than for you. After one big win, getting your account blocked probably speaks for itself and you'd better find a casino where it doesn't work that way. 😉

Worst online casino ever

when u deposit here

If u win, they suspend ur account for weeks for verification during it u cant play u can’t withdraw only u can do is waiting for their abnormally slow verification completed

i was in such this case it took about 10 days for 250$ withdrawal

10 days only for 250$

it would take 1000 days for 25,000$

probably eternity for 250,000$

u gotta avoid here

I think you have already expressed your position several times. I understand that it seems quite long for that amount of money, but that's the way it is in casinos sometimes. And that's why I recommend that if you don't have any problems in a casino, then I wouldn't look for another one, because as you can see it's not the same everywhere. 🤷‍♂️

Today I made some bets on 1xbet because I considered that the lines were high and possible, I found out that my account is blocked and that they are investigating whether there may be fraud on my part. It's incredible, they tell me that they will have the account suspended for as long as they think necessary. I await a response.

Hoy hice unas apuestas en 1xbet porque considere que las lineas estaban altas y eran posibles, me encuentro con que mi cuenta está bloqueada y que están investigando si puede haber fraude por mi parte. Es increíble, me dicen que tendran la cuenta suspendida el tiempo que crean necesario. Espero respuesta.

So did you request a withdrawal and only then your account got blocked? Did anyone explain to you the reason for investigating?

as I said

if you win here your account and balance are suspended for further verification

its about longer than 2 weeks

its almost every time you withdraw

so it’s pretty ridiculous playing here

Possibly it was because they were betting at a rate that was very out of the market, but that is their own fault. If they offer a very good rate, are they going to restrict each player who bets on it? It's ridiculous, they are responsible for those fees

Posiblemente fue por apostar a una cuota muy fuera del mercado, pero eso es culpa de ellos mismos, si ofrecen una muy buena cuota, se van a poner a restringir a cada jugador que apueste en ella? Es ridículo, ellos son los responsables de esas cuotas

Just wondering, has anyone actually ever received a refund/compensation from 1xbet or similar casinos for things that they did wrong?

During almost 2 years, I kept trying to get my account limited and/or blocked without success. They kept asking me for reasons, and delaying the process.

Today, after i requested again a simple daily limit of my deposits, they blocked my account and logged me out, without asking for anything. A good and fair online casino will never delay or hinder your request for responsible gaming measures, you do not have to provide anything other than a simple request to the support team to block/limit your account. I tried for 2 years without success to put RG measures to my account, and when I didn't ask for it, they instantly blocked and logged me out, without even giving me a chance to keep talking to the chat support, or even withdraw any money I might have had in my account. I cant even check anything inside my account, because it literally doesnt allow me to log in. Very weird stuff from this casino, and very shady.

Hello,

To me, it seems you have been aiming to close our account for quite some time. Yesterday it became a reality, though under a bit of unusual circumstances. Am I right so far?

Just to exclude one of the most pressing matters, I would like to ask you whether there is an active balance in the account or not.

Another question comes to mind. Would you say this matter is similar to your current complaint about another casino? I'm trying to figure out whether you have mentioned the specific problem due to which your account should have been closed immediately.

As for the refunds, I'll leave that question to others. In any case, feel free to submit another complaint. Responsible gambling topics are always worth a decent investigation, I say.

Hello Radka,

I indeed had been trying to close my 2 accounts for a long time ( 1xbet and Betandyou) and always to no avail. You are right, although, for the 1st time in almost 2 years, i did Not want to block my 1xbet account, i only asked for a limit of my deposits, and they suddenly block my account. There was no active deposit, thankfully, but even if there was, i wouldn't be able to take it out, as I am not able to log into my account due to the unprompted block.

If I request several times to have my account blocked or with limits applied, and I provide documentation, shouldn't I be allowed to have such measures in my account? Most casinos I use have a built in system to allow me to apply measures to my account, these ones, not only they do not have such measures built in, they do not apply them at my request.

Curiously, this matter is similar to the one from the other casino yes, these are the 2 casinos I used, as they share equal layouts and are most likely from the same Mother corporation. I had a decent time when I first created the accounts, but then the problems started rising and I saw both casino true colors. Luckily, I haven't been using the other casino at all, and this one very little, but even without using much, it was enough for this to happen.

I will pursue the reimburstments on the other casino, and maybe this one, but this one I don't have that many evidence compared to the other casino, and I know for a fact, 1xbet does not settle any complaints, as their ToS have fraudulent clauses, claiming they are not to blame for some of their mistakes.

I made a deposit of 20 PEN by bank cards (VISA), after playing and winning at the casino, I have tried to withdraw an amount of 25 and 50 PEN by the same method (VISA), I have tried many times and in no case is it possible with the response of Declined by operator. Payment processing error

Realizé un depósito de 20 PEN por medio de tarjetas bancarias(VISA), después de jugar y ganar en el casino, he intentado retirar una cantidad de 25 y 50 PEN por el mismo método(VISA), he intentado ya muchas veces y en ningún caso es posible con la respuesta de Declined by operator. Payment processing error

Is your account fully verified at this casino?

You should always contact support whenever this kind of issue appears and get some explanation of what you should do. Have you tried that?

Please let us know if you need any help from our complaint team to try and resolve it.

Yeah. My account has been verified for 5 years. No department responds. They ignore my emails. I have sent email to the Support team, block team and complaints team. 0 answers in 3 weeks. Absolutely awful customer support.

I will see how I will proceed. Thanks for the help 🙂

The answer was to a different player but I probably wouldn't have waited if I was in your shoes. It's pretty much ignoring you based on what you're saying and I'd rather take action. Let me know if you decide to do so.