Topacio Casino - Виведення коштів гравцем затримується через нечіткі обмеження.

This casino has very bad practices in what they do with withdrawals, after investigating in several forums and also people who have had the same problem I came to the conclusion that my problem with my withdrawal is a bad practice that the casino does, their terms and conditions do not say how much is the maximum daily withdrawal, only the monthly maximum appears and it turns out that in the chat I asked and it tells me that there is no limit on daily withdrawals, I withdrew 850,000 and it was a success and then I wanted to withdraw 1,000,000 and they don't let me, supposedly because the limit is 850,000 daily, what a coincidence it was exactly what I withdrew and it tells me to try after 24 hours and it turns out that after 24 hours they rejected approximately 15 withdrawal requests and doing it with a smaller amount so that they pay me, then I investigated and it turns out that in the forum there are several that say they withdraw more than 1,000,000 daily, another that they make several withdrawals a day and also Another one with the same problems as me, they don't let him withdraw, supposedly the daily limit is 500,000, 800,000, 1,000,000, meaning they are lying about the withdrawals and so they don't continue helping, their response is always that the payment department told them that, they wash their hands and throw the problem to a ghost department that no one knows if it exists, they lie about everything to delay payments or in some cases not pay them and they will continue like this because no one can sue them

Este casino tiene muy mala práctica en lo que hacen con los retiros,después de investigar en varios foros y también a personas que han tenido el mismo problema llegue a la conclusión que mi problema con mi retiro es una mala práctica que hace el casino,sus término y condiciones no dicen cuanto es lo máximo diario a retirar,solo sale el máximo mensual y resulta que en el chat eh preguntado y me dice que no hay limite de retiros diarios,retire 850.000 y fue un éxito y después quize retirar 1.000.000 y no me dejan,supuestamente porque el limite es de 850.000 diarios,que coincidencia fue justo lo que retire y me dice que intente después de 24 horas y resulta que después de las 24 horas me rechazaron 15 solicitudes de retiros aproximadamente y haciéndolo con monto menor para que me paguen,entonces investigue y resulta que en el foro hay varios que dicen que retiran más de 1.000.000 diario otro que hacen varios retiros al día y también otro con mi mismo problemas de que no lo dejan retirar que supuestamente el limite diario es de 500.000 de 800.000 de 1.000.000 osea están mintiendo con los retiros y para que no sigan ayudando siempre su respuesta es que el departamento de pago les dijo eso,ellos se lavan las manos y le tiran el problema a un departamento fantasma que uno no sabe si existe,mienten en todo para retrasar los pagos o en algunos casos no pagarlos y van a seguir así porque nadie puede demandarlos

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

If I have a pending withdrawal and my account is fully verified and I won without a bonus

Si tengo un retiro pendiente y mi cuenta esta verificada en su totalidad y gane sin bono

Hello, dear client.

I have checked your case, and you already received your withdrawal on 10/10/2025. The payment has been completed, and the case is now resolved. Thank you.

Regards

Hello everyone,

Thank you both for your replies.

Carolina26, can you please confirm that you've received the withdrawal?

I haven't received anything because it was rejected, only one was approved but it's not even 30% of what I have to withdraw.

No eh recibido nada porque lo rechazaron,solo uno fue aprobado pero no es ni el 30% de lo que debo retirar

Dear Carolina,

Your last withdrawal request from 10/10 has been approved and paid. There is no remaining balance in your account, and the case is now resolved.

If you have any questions, please let us know.

Regards

I want to report that they have just removed or eliminated the bank withdrawal option, that is, bank transfer. This casino does what it wants, whenever it wants, and without prior notice, like other casinos. They don't think about people.

Quiero informar que acaban de quitar o eliminar la opción por retiro bancario,osea transferencia bancaria este casino hace lo que quiere a la hora que quiere y sin previos aviso como otros casino,no piensan en la gente

Dear client,

We would like to inform you that the payment method on our website is currently under maintenance. It will be updated as soon as possible. Please note that there is no issue with your account or with our website.

Thank you for your understanding.

Topacio, did they notify you of said maintenance like other casinos do? They even warn you of the day and even the time the update will be done, but you don't. You do what you want, whenever you want. That's what frustrates me because you don't respect the customer. First, with your withdrawals that take forever, and then with the updates you do like 10 times a month. This is a lot of abuse.

Topacio,acaso avisaron de dicho mantenimiento como lo hacen otros casino? Incluso advierten el día y hasta la hora que se hará esa actualización,pero ustedes no,ustedes hacen lo que quieren,a la hora que quieran,eso es lo frustrarte porque no respetan al cliente,primero con sus retiros que demoran una eternidad y después con las actualizaciones que ustedes la hacen como 10 veces al mes,esto es mucho abuso

The bank transfer is available. There is no issue with your account, and you don’t have any pending items.

Hello everyone,

Thank you, Topacio Casino, for providing further updates.

Carolina26, do I understand correctly that you have received your winnings? Is the preferred payment method available again?

Dear Carolina26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru