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I am unable to withdraw my funds; I have verified my account and phone number, and I have been playing without a bonus. They have been delaying my withdrawal for 3 days now, saying it could take up to 21 days without providing a reason?

Не мога да изтерля средатвата си, верифицирал съм си акаунта и телефонния номер и съм играл без бонус.Бавят ме вече 3 дена с тегленето, като казват че може да отнеме до 21 дни без причина?

Hello pertinaks83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Is this your first ever withdrawal request?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account has been fully verified for about 3 days, this is my first deposit and first withdrawal. I last spoke to support yesterday, the topic was about the withdrawal

Акаунтът е напълно потвърден от около 3 дни, това ми е първият депозит и първо теглене.За последно говорих със съпорт вчера, темата беше за тегленето

Hello pertinaks83,

As advised above, verification and withdrawals take up to 14 days so until then I can only recommend to wait.

Please let us know when the recommended time frame passes or if any other issue would occur during that time.

Regards,

Nick

Dear pertinaks83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.