Starzino Casino - Кошти гравця конфісковані.

On Saturday morning 26/4. 1555Euros was removed from my balance. I wrote to the chat on the website they say is technical issue. Today is monday they have not returned my money to my balance.

I have deposited over 3000Euros since 25/4 that money on the plattform.

i have never had issues like this before on any betting site. They stole the 1555Eurod from my balance on the platform.

MITs not from any freeebet. Its from winning with money from my bankcard. I dont have any money and soon I have to pay rent in 2days.

please help me recover my money 1555Euros.

Dear IsaacI,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Starzino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Have you passed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with casino support regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. 1. Yes it is available
2. Yes, I have. (Since I opened the account I have made several deposits and withdrawals without any problems)
3. This month I have deposited about 3500Euros. On Saturday morning I noticed that they took 1555Euros from my balance. I have played tennis odds betting. And a little blackjack.
4. No. With your own money
5. 30min ago. Have written to them several times every day since 26/4

Thank you very much for your help.

1. 1. Ja det är tillgängligt
2. Ja, jag det har jag. (Sedan jag öppnade kontot har jag flera insättningar och Uttag Utan problem)
3. Denna månad har jag satt in ca 3500Euros. Under Lördagen på morgonen märkte jag att dem togg 1555Euros från my balance. Jag har spelat tennis odds betting. Och lite blackjack.
4. Nej. Med Egna pengar
5. för en 30min sedan. Har skrivit till dem flera gånger varje dag sedan 26/4

stort tack för din hjälp

Thanks for your reply.

Did the casino correct the error and credit back the missing amount?

Please let me know about any further developments.

If there is any further communication for us to review, please share it with me at [email protected]

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear IsaacI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru