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Hello, I have made 3 withdrawals, the first on 09/29/25, the other 2 withdrawals 1 day later, I have already written to support twice and somehow nothing is happening. Now when I see Trustpilot reviews, I'm a bit worried that I won't see the money, customer support always says it's because of a delay..... I really don't know what to do if nothing happens, the status remains the same because of the payout.

Hallo, ich habe 3 auszahlungen getätigt die erste auszahlung am 29.09.25 , die anderen 2 auszahlungen 1 tag später , habe schon den support 2 mal angeschrieben , und irgendwie tut sich nichts, jetzt wenn ich so trustpilot bewertungen sehe , habe ich etwas angst das geld nicht zu sehen , der kundensupport meint halt immer wegen verzögerung..... ich weis echt nicht weiter wenn sich auch nichts tut, der status bleibt gleich wegen der auszahlung.

Dear Luis322,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

Hello i just wanna say today nothing happens. i did write again the support and write a e-mail , still the same answers .

sry for my english.

Hello, I wanted to let you know that 500€ arrived today, which is a good start. I'm still waiting for the remaining 1500€

Hallo ich wollte mitteilen das heute 500€ bei mir angekommen sind schon mal ein guter anfang..... ich warte jetzt noch auf die restlichen 1500€

Dear Luis322,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes, hello, I got my second payment today. It seems like it only starts after 14 days... I'm still missing the remaining 1 payment of 500€.

ja hallo ich habe heute die 2te auszahlung bekommen scheint so als ob echt nach 14 tagen das erst anfängt... mir fehlen noch die restlichen 1 auszahlung 500€

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Luis322,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila