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Subject: Request for assistance regarding payouts on Spilleboden.dk

Dear Casino Guru,

I hope this letter finds you well. I am writing to request your assistance in connection with a payout problem I have experienced on Spilleboden.dk.

Since November 5, 2025, I have been unable to withdraw my winnings (DKK 20010.75) from this online gaming platform, which is licensed in Denmark. Due to the Danish license, it is necessary to log in with MitID to play, which eliminates the need for traditional account verification, as only the player himself has access to his account.

I have tried to resolve the issue by using three different browsers, clearing the cache and deleting the browser history, without success. I have also contacted customer service via both chat and email, but have only received standardized responses, informing me that I will be contacted via email.

I have asked if this problem is widespread or if it only concerns my account, as I have been a customer at Spilleboden.dk for over a year and have received payouts of over 50,000 DKK during this period without any previous problems. However, customer service has refused to comment on such questions in chat support.

This lack of help and the unusual behavior from customer service has given me cause for concern as to whether Spilleboden.dk is in financial difficulty or experiencing other problems.

I am eager to withdraw my money, but the system is not showing the final part of the withdrawal process where I need to select a withdrawal method. I have documented the issue with video recordings of the screen, screenshots of all relevant information, and all communication with customer service, including the email I sent them.

I would greatly appreciate your help in resolving this matter.

NOTE: No bonuses, free spins or anything else have been received, funds from my own credit card have only been used for gaming - Spilleboden.dk does not provide bonuses or other promotions.

Kind regards,

Latifa

Emne: Anmodning om bistand vedrørende udbetaling på Spilleboden.dk

Kære Casino Guru,

Jeg håber, denne henvendelse finder Dem vel. Jeg skriver til Dem for at anmode om Deres bistand i forbindelse med en udbetalingsproblematik, jeg har oplevet på Spilleboden.dk.

Siden den 5. november 2025 har jeg været ude af stand til at udbetale mine gevinster (DKK 20010,75) fra denne online spilleplatform, som er licenseret i Danmark. Som følge af den danske licens er det nødvendigt at logge ind med MitID for at spille, hvilket eliminerer behovet for traditionel kontoverificering, da kun spilleren selv har adgang til sin konto.

Jeg har forsøgt at løse problemet ved at anvende tre forskellige browsere, rydde cache og slette browserhistorik, uden held. Jeg har desuden kontaktet kundeservice via både chat og e-mail, men har kun modtaget standardiserede svar, hvor jeg er blevet informeret om, at jeg vil blive kontaktet via e-mail.

Jeg har spurgt ind til, om dette problem er udbredt, eller om det udelukkende vedrører min konto, da jeg har været kunde på Spilleboden.dk i over et år og har modtaget udbetalinger på over 50.000 DKK i denne periode uden tidligere problemer. Kundeservice har imidlertid afvist at kommentere på sådanne spørgsmål i chat support.

Denne manglende hjælp og den usædvanlige opførsel fra kundeservice har givet mig anledning til bekymring for, om Spilleboden.dk er i økonomiske vanskeligheder eller oplever andre problemer.

Jeg er ivrig efter at få mine penge udbetalt, men systemet viser ikke den sidste del af udbetalingsprocessen, hvor jeg skal vælge en udbetalingsmetode. Jeg har dokumenteret problemet med videooptagelser af skærmen, screenshots af alle relevante oplysninger, samt al kommunikation med kundeservice, inklusive den e-mail, jeg sendte dem.

Jeg ville sætte stor pris på Deres hjælp til at løse denne sag.

OBS: Der er hverken modtaget bonus, free spins eller andet, der er udelukkende brugt midler fra mit eget kreditkort til spil - Spilleboden.dk yder ikke bonusser, eller andre kampagner.

Med venlig hilsen,

Latifa

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed the wagering requirements of your most recent deposit before attempting to withdraw your winnings?
• Could you please send me a screenshot of the error message that appears when you try to withdraw your winnings?
• Have you tried selecting a different payment method for processing your withdrawal?
• Which payment methods have you used in the past to withdraw funds from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Tifa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.