Skycrown Casino - Гравець вважає, що виплату відкладено

I am filing this complaint because SkyCrown Casino is refusing to verify my account and release my withdrawal, even though I have provided every document they requested.

I won a jackpot and fully completed all bonus requirements. When I attempted to withdraw, the casino asked for various verification documents, which I submitted, including:

A bank-stamped document showing my debit Mastercard number, account number, and my full name, confirming the card belongs to me.

A screenshot of the exact deposit transaction of CAD 308.86 to WRDMOX, which matches the payment method I used at SkyCrown.

My passport, proof of address, and all other required KYC information.

My debit Mastercard does not have my name printed on it, but the official stamped bank document clearly proves ownership. The casino continues to make the verification process difficult without providing a valid explanation.

I have fulfilled all bonus terms and wagering requirements. I simply want my rightful winnings released.

I request Casino Guru to assist and ensure SkyCrown Casino processes my withdrawal immediately.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sidharthdua,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I need your help because the casino is refusing to process my withdrawal even though I have provided every possible document, including a bank-stamped verification letter and transaction proof.

I live in Canada, and I made my deposit using my Canadian debit card. I won and completed all wagering requirements. When I tried to withdraw, the casino asked me to provide a bank statement showing my name, the transaction, and the debit card number.

This is impossible to provide in Canada for the following reasons:

Canadian bank statements do not show debit card numbers – ever.

Statements only show name, chequing account number, and transaction details.

The next statement will only be generated next month anyway.

I already provided a bank-stamped letter confirming my debit card number, my name, and that the card belongs to me.

I also provided proof of the exact transaction for the deposit amount.

Even after giving all this, one of their support agents said the bank statement must show "deposit made to our casino."

This is completely false.

In Canada, online casino deposits never show the casino name. They always show the payment processor, which in this case is WRDMOX/WRDMAX, the third-party provider the casino uses.

The casino is rejecting documents because they don’t match information that does not exist in Canadian banking. They keep giving me confusing and incorrect answers and seem unwilling to verify the deposit properly. I feel they are intentionally delaying or avoiding my withdrawal.

I am asking CasinoGuru to please step in and help ensure the casino verifies my documents fairly and processes my withdrawal. I have done everything that is realistically possible and feel helpless at this point.

Thank you for your assistance.

I won a jackpot of $15,000, and my total withdrawable balance was $15,342. Today, my account shows only my initial deposit of $300. My winnings have been completely wiped out.

I have sent numerous emails to support demanding answers, but they ignore me or give excuses. I have also filed complaints with AskGamblers and CasinoGuru, yet nothing has been done.

This is outright theft and a scam. I strongly warn everyone NOT to play here. These people are untrustworthy, fraudulent, and will steal your money.

If you value your money, stay far away from SkyCrown Casino.

Reply from Casino....they dont want to give my winnings . What a scam

Dear Sidharth,

Thank you for reaching out to us.

Our team has reviewed your account status, and we would like to provide you with a clear update regarding your recent balance situation.

The funds were deducted in accordance with the platform’s Terms and Conditions due to the verification process not being completed. This procedure is mandatory for ensuring the security and legitimacy of all transactions on the platform.

At this stage, you may proceed by submitting a new withdrawal request directly through your account. Our team will monitor it closely to ensure it is processed as smoothly as possible.

If you prefer to request a refund instead, we kindly require the following banking details to initiate the process safely and accurately:

-Institution

-Transit

-Account

-Bank name

-Swift code

-Bank address

-Full name of the account holder

Once these details are provided, our team will be able to move forward with the necessary steps.

We appreciate your cooperation and remain at your disposal for any further assistance you may need.

Regards,

SkyCrown Casino Support Team

Hello Casino Guru team ,

I would like to provide an update on my case.

It has now been several days since I submitted every required document to SkyCrown, including my updated debit card with my name on it. Despite this, I still have not received any real update on my verification or withdrawal.

SkyCrown continues to give the same response:

"Your case is with Compliance"

"No timeframe available"

"Please wait"

There has been no confirmation, no progress, and no indication that anything is actually being reviewed.

I want to highlight that I have:

✔️ Provided all KYC documents

✔️ Submitted my physical debit card showing my name

✔️ Submitted proof of deposit

✔️ Submitted bank-issued confirmation of account ownership

✔️ Fully met all wagering requirements

At this point, I kindly request Casino Guru to please ask SkyCrown to provide:

A clear update on the status of my verification

Confirmation of whether all documents are approved

A timeline for releasing my withdrawal of CAD 15,342

I have done everything on my end.

I appreciate your continued assistance as SkyCrown has not provided any meaningful update.

Thank you,

******* ***

This has been the most stressful and fraudulent experience I’ve ever had with any online casino. SkyCrown Casino is a complete scam, and I am saying this after providing every proof possible — bank-stamped documents, video verification, ID, address, the personalized debit card with my name on it — yet they keep inventing new lies and excuses to avoid paying my winnings.

They twist my words, they delay on purpose, and they create fake accusations just to drag the process out. I have contacted the Curaçao Gaming Control Board, and even they have gone silent. It truly feels like the entire system is designed to protect the casino, not the player.

Players need to understand the truth: if you win at a Curaçao-licensed casino, be prepared to beg for your own money. They will block chat, avoid replies, ignore evidence, and emotionally drain you until you break.

SkyCrown has zero intention of paying honest players. I swear to God, everything I’m saying is the truth. I have all evidence and I can provide every single screenshot to prove it.

Please do NOT deposit a single dollar here. If you value your money, stay far away.

Dear sidd19834,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Team,

I would like to provide an updated and accurate summary of my situation:

All three verification categories are marked green/approved in my account:

Identity ✔ | Payment Method ✔ | Address ✔

My passport was already accepted and verified previously, yet the casino later requested an additional selfie holding my passport, which I submitted immediately.

It has now been 3 days since the passport selfie was uploaded, with no update or movement on my withdrawal.

My account balance no longer shows my winnings — only my initial deposit remains.

This is extremely concerning and gives an impression that the casino is intentionally delaying or avoiding payout.

SkyCrown continues to send generic and repetitive messages such as "under review" / "no update" / "relevant department is checking", without any actual progress.

I have complied with every verification requirement honestly and transparently. My identity was verified via passport already, and the additional selfie only served as reconfirmation — yet the casino has still not restored my winnings or processed the withdrawal.

At this stage, it appears SkyCrown is deliberately stalling despite full compliance on my part. I truly need your assistance in escalating this matter, as there has been no meaningful response or resolution from the casino’s side.

Thank you for continuing to support me — I sincerely appreciate your intervention.

Kind regards,

******** ***

Hello CasinoGuru Team,

I would like to provide an update and also clarify an important detail regarding my ongoing withdrawal issue with SkyCrown.

SkyCrown has informed me that they are ready to release my payout, but only if I withdraw my complaints first. I have made it very clear that I will withdraw the complaints immediately after I receive my funds, as it is not safe or logical to remove complaints before payment is complete.

I also want to correct a statement made by the casino. They claimed that the delay happened because I could not provide further documents for payment verification. This is not accurate.

Here is what actually happened:

In Canada, bank statements do not show debit card numbers, only account numbers — this is standard here.

The casino repeatedly asked me to provide a bank statement with a debit card number, which is not possible.

I told them that I would provide my physical debit card in my name once it arrived in the mail.

My bank issued the debit card, I received it, and I submitted it as proof — exactly as promised.

To summarize, I have now submitted every required document, including:

✔ Passport

✔ Passport selfie with hands visible

✔ Address proof

✔ Payment method

✔ Debit card with my name

Nothing is pending from my side.

At this point, all I am asking for is:

Release of my winnings CAD $15,000, which they claim they are prepared to payout.

Confirmation of the final step required.

Assistance in ensuring I receive the funds before complaints are withdrawn — not the other way around.

I am willing to close the case after payment is successfully completed, but I need CasinoGuru’s support to ensure this process is handled fairly.

Thank you for your continued assistance,

******** ***

Please see email update from Skycrown casino

Dear ********,

Thank you for cooperating in the verification process of your account.

We want to draw your attention to the fact that at the initial stage, you informed us that you were unable to provide any additional documents other than those already sent. Unfortunately, the materials provided did not meet our requirements and internal rules, which raised doubts about their authenticity and legitimacy. At your request to return the deposit, we were ready to refund the funds, but later you informed us that you would be able to provide a personal card after it was issued by the bank. If this information had been received earlier, the situation could have been resolved much faster.

We have carefully checked your documents and gaming activity and confirm our readiness to pay out your legitimate winnings of 15,000 CAD, provided that you withdraw your complaints.

We apologize for the delay and inconvenience associated with the verification process. At the same time, we would like to note that we adhere to strict security and identification standards, as we must ensure that all payment methods belong to the account holder and are not used by third parties.

Thank you for your understanding, and we look forward to further constructive cooperation.

Sincerely,

Skycrown Casino Team

Regards,

SkyCrown Casino Support Team

Please see the attached screenshot of email what Skycrown sent it to me.

Dear sidd19834, thank you for your response and for providing a thorough overview of your complaint.

Before we proceed any further, I would like to ask you whether you wish to proceed with the transfer of this complaint to a designated resolver, who will contact the casino and help you with the resolution of this complaint.

Alternatively, if you do not wish to proceed, please let us know.

Thank you in advance for your reply.

Best regards,

Attila G.

Dear Attila,

Thank you for your message.

Yes, I would like to proceed with the transfer of this complaint to a designated resolver.

The casino has processed one of my withdrawals, but I am still waiting for the remaining withdrawals to be completed. There has been no clear update or timeline provided by the casino, and I need assistance to ensure the rest of my funds are released.

Thank you for your support.

Best regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sidd19834,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila