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Hi i request a withdrawall 31.01.2026

5 800 x 3 times from winning 250 000 rest money wait on balance what is extremly dangerous.Previously i used a Skrill and i want to use a Skrill method ive been verified and many times i used Skrill as a Withdrawall.At this moment its been set up just crypto and Bank withdrawall i used Bank withdrawall they want me to verify my bank i do that but occuse a wait time they took my screenshot than i got no response and i been pushed to play in consequences ive lost all that money.I request a chargeback of my money because of blocking possibility to withdraw by my previously method.

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Dear Mariottii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They said the website occuse a problem with skrill its been made specially to put me in affection to continue playing with active balance of 220 000 nok.If withdrawalls starts on skrill i will send one by one why they block it ? Later money gone immediatelly during play in BigBass christmas lake i got many bonuses which been very suspicious they dont give no return but they drops one by one.

Need to intervend now !! Ive lost money i been fully verified i attached screen snd withdrawn by skrill method that i supply deposit what is wrong eith you guys they cheating .I got one win in the end of the year and just this day i occused a problem they got 24 hour is important to start withdrawn process .I attached important screenshot imediatelly i also contact VIP manager who should speed up process nope they know im player who will continues.

Dear Mariottii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing was send its been preciselly planned.Win that i get comes 31.12 straight after i withdraw first serie of withdrawall 3 times 5800 because of limits money dont been withdrawn after 24 hour thats why i put complaint later i lost all of money because they said they need one more document that i send immediatelly i wait until wensday to approve it its part of tactics

Why i cannot send it via Skrill as i deposited and withdrawn previously ???

Dear Mariottii, thank you for your reply. 

I am sorry to hear that, but I understand.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila