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I come here to try to solve it through the chat it's difficult, they keep saying my withdrawal is pending, I spent 60 reais and won the extra bonus but I fulfilled the bonus requirements, I won the money honestly playing. I need help as the casino has a good rating, they will pay in btc. I need the money to bet more. Please help me

Venho aqui tentar resolver por aqui pelo chat está difícil , eles vivem dizendo está pendente a minha retirada , desposei 60 reais e ganhei o bônus extra mais cumpri os requisitos do bônus , ganhei o dinheiro honestamente jogando. Preciso de ajuda pois o casino tem uma boa avaliação, eles vão pagar em btc. Preciso do dinhero pra apostar mais . Por favor me ajudem

Dear willianrocco1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

it's been a week now.

faz uma semana já .

I got paid today , wanted to close the case . Thank you very much top casino for playing..

Fui pago hoje mesmo , queria encerrar o caso . Muito obrigado casino top para jogar ..

Awesome news, willianrocco1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.