Pokies4Bet Casino - Виграші гравця конфісковані.

I was playing on wazdan platform in the game 12 coins $1.20 per spin. I won $620 during the bonus rounds and then two spins later for some reason it made a $600 in one spin and then $20 the next and my balance was down to 0.97c I checked my bet was 1.20 and it was still at 1.20 the casino is refusing to help me and saying they cannot fix this problem instead showing me my bet history which doesn’t explain a thing. This is extremely disappointing and upsetting.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pokies4Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the game and what options there are to make bets?
• Is the option to place bets of 20 AUD and 600 AUD available on that particular game?
• Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• Was there any promotion active on your account at the time of the incident?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Tomas,

I can’t actually click on the bet raising button on my account at the moment due to insufficient fund to actually raise it so I have written to the game provider in the hope of receiving this information to back me up. I’m almost positive that there is no possibility of making a $600 spin however in the case of the $20 one this may be very possible. I was definitely not playing on a free bonus or any other bonus at the time. I will send screenshots of the game in question and the screenshots of my interaction with pokies 4bet in an email to the email address you supplied earlier.

Thanks for your reply and the information provided.

Sadly, when researching the particular game, I noticed the game allows you to multiply the bet via the option at the bottom:

These options, in addition to other settings of the slot in your control, may have been activated in order to allow you to place higher bets than normally expected.

Considering it's possible to place such a large bet, it wouldn't be possible for us to confront the casino about the incident you are facing. Please note the player is ultimately responsible for their account and all bets taking place.

Since we can't take further action, the complaint will be closed. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.