Okbajee Casino - Депозит гравця не відображається на рахунку.

Hi im from Bangladesh a gaming site www.106okbajee.com ...this gaming site not giving money to the account after deposit... i need help too To get my money back

Dear Souhag007,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit.

If your deposit was never credited to your casino account, the first step is to contact your payment provider, as they are the ones who can trace the transaction. This process can take some time—typically around a month—so I want to set the right expectations from the start. In these cases, the casino’s options are limited until the payment provider completes their investigation. Meanwhile, I strongly recommend not making any further deposits until this issue is fully resolved.

To better understand your situation, could you please clarify the following?

• When exactly did you make the deposit, and which payment method did you use?
• Have you checked if the funds were deducted from your account? If so, do you see any transaction status (e.g., pending, completed, failed)?
• Have you already contacted your payment provider? If yes, what was their response?
• Did you receive any confirmation from the casino regarding the transaction, such as an automatic email or a pending deposit notification?
• Have you successfully deposited at this casino before, or was this your first time?

Please forward your payment receipt and any relevant communication with the casino or payment provider to [email protected] so we can review them.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Souhag007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.